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Bootstrap VS Freshdesk

Compare Bootstrap VS Freshdesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Bootstrap logo Bootstrap

Simple and flexible HTML, CSS, and JS for popular UI components and interactions

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • Bootstrap Landing page
    Landing page //
    2023-04-22
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Bootstrap features and specs

  • Responsive Design
    Bootstrap's grid system ensures that webpages are responsive and adapt to different screen sizes seamlessly.
  • Pre-designed Components
    Bootstrap comes with a variety of pre-designed components like buttons, forms, modals, and navigation bars that streamline the development process.
  • Cross-browser Compatibility
    Bootstrap ensures that your website will function correctly across different browsers, reducing the time spent on debugging issues related to browser inconsistencies.
  • Extensive Documentation
    The documentation is comprehensive and well-organized, making it easier for developers to understand and implement Bootstrap features quickly.
  • Community Support
    With a large and active community, finding help and resources related to Bootstrap development is relatively easy.
  • Customizable
    Bootstrap allows you to customize the default styles and components using Sass variables, making it adaptable to any project needs.
  • CDN Support
    Bootstrap can be included via Content Delivery Networks (CDN), which can help to speed up the initial load time of your web pages.

Possible disadvantages of Bootstrap

  • Uniform Look
    Websites built with Bootstrap often look similar because many developers use the default styles and components without customization.
  • Overhead
    Including the entire Bootstrap library can add unnecessary weight to your project if you only use a small fraction of its features.
  • Learning Curve
    For beginners, the extensive set of features and classes can be overwhelming and take some time to learn.
  • Dependency on jQuery
    Older versions of Bootstrap heavily rely on jQuery, which can be a disadvantage for projects that aim to minimize dependencies.
  • Specific Structure
    Bootstrap works best when you adhere to its predefined structure and classes, which can limit flexibility for more complex or unique designs.
  • Customization Challenges
    Deep customization can be difficult and time-consuming, especially if you need to override many default styles and behaviors.
  • Performance Issues
    Using a large number of Bootstrap components can lead to performance issues, particularly on lower-end devices.

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Bootstrap videos

+ Add

Is Bootstrap Still Worth It? -- 1 Design, 2 Code Bases.

More videos:

  • Review - BOOTSTRAP Review | Best CSS Library ?
  • Review - Should you use Bootstrap?

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Bootstrap and Freshdesk)

Bootstrap

Freshdesk

Developer Tools
100 100%
Developer Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Design Tools
100 100%
Design Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Bootstrap and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Bootstrap and Freshdesk

Bootstrap Reviews

22 Best Bootstrap Alternatives & What Each Is Best For
Bootstrap alternatives are a suite of different tools and frameworks that web developers and designers employ for creating dynamic, responsive websites and applications. These tools, like Bootstrap itself, offer pre-written code for different elements of a website - from typography and buttons to navigation bars and image carousels - but each has its unique features and...
Source: thectoclub.com
15 Top Bootstrap Alternatives For Frontend Developers in 2024
UIKit is a modular front-end framework like Bootstrap and a Bootstrap competitor designed to develop fast and powerful web interfaces. You can utilize it with HTML or JavaScript based on your preference. It offers built-in support for right-to-left languages and includes an extensive library of components. This framework like Bootstrap provides a convenient solution for...
Source: coursesity.com
9 Best Bootstrap Alternatives | Best Frontend Frameworks [2024]
The only downside it has as compared to Bootstrap and Foundation is it is only a CSS framework, which means no JavaScript. So you will have to write your own JavaScript or Jquery to toggle your dropdowns or perform other basic interactionhttps://bulma.io/s of the sort. Overall it is a great alternative to Bootstrap, which is also being updated very frequently.
Source: hackr.io
Top 10 Best CSS Frameworks for Front-End Developers in 2022
Bootstrap is one of the most popular CSS frameworks globally and received instant popularity because of its responsive design. It was also the first framework that gave priority to mobile devices. With Bootstrap, there is no need for a separate design for mobile viewing. You just need to add the necessary classes, and the website will adapt to the screen size based on the...
Source: hackr.io
15 Best CSS Frameworks: Professional Bootstrap and Foundation Alternatives
This is why Bootstrap is by far the most popular framework on the market. All developers have heard of Bootstrap, and more than 80% of them say they are happy using it.
Source: www.webdesignerdepot.com

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Social recommendations and mentions

Based on our record, Bootstrap seems to be a lot more popular than Freshdesk. While we know about 363 links to Bootstrap, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Bootstrap mentions (363)

  • Have I Been Pwned 2.0 is Now Live
    Not in the so distant past, when Bootstrapped themes were becoming the face of the Internet, a new framework came to town — TailwindCSS. The smart thing they did was introduced the framework with a few brilliant template and a lot of styled components. I bought the initial copy and does a lot of people. Those templates, TailwindUI.com (now TailwindCSS.com/plus)[1] became the gradien-y, dark-ish, glow-y design you... - Source: Hacker News / 15 days ago
  • How to Build a Blog with Laravel (& Send Slack Notifications)
    This will show the posts passed from the controller in a row of cards. Please notice that you are linking to Bootstrap’s CDN for easy styling. If there are no posts, a message on a card saying that there are no posts will be shown. - Source: dev.to / about 1 month ago
  • Overengineered Anchor Links
    Yeah, good point. It's kinda common to have a big footer. Examples: https://getbootstrap.com/, https://stake.us/ (casino) That way on desktop you could get away with a 50vh margin under the content and then another 50vh for the footer. - Source: Hacker News / 2 months ago
  • The 3 Best Python Frameworks To Build UIs for AI Apps
    FastHTML allows developers to build modern web applications entirely in Python without touching JavaScript or React. As its name implies, it is quicker to begin with FastHTML. However, it does not have pre-built UI components and styling. Getting the best out of this framework requires the knowledge of HTMX and UI styling using CSS libraries like Tailwind and Bootstrap. - Source: dev.to / 2 months ago
  • Tailwind CSS vs. Bootstrap: Which Framework is Better for Your Project?
    Bootstrap is one of the oldest and most established CSS frameworks, originally developed by Twitter in 2011. It takes a component-based approach to web development, providing a comprehensive collection of ready-to-use UI elements and prebuilt components. - Source: dev.to / 3 months ago
View more

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

What are some alternatives?

When comparing Bootstrap and Freshdesk, you can also consider the following products

Tailwind CSS - A utility-first CSS framework for rapidly building custom user interfaces.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Materialize CSS - A modern responsive front-end framework based on Material Design

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Bulma - Bulma is an open source CSS framework based on Flexbox and built with Sass. It's 100% responsive, fully modular, and available for free.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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