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BlockCypher VS Zendesk

Compare BlockCypher VS Zendesk and see what are their differences

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BlockCypher logo BlockCypher

AWS for Block Chains

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • BlockCypher Landing page
    Landing page //
    2021-09-14
  • Zendesk Landing page
    Landing page //
    2024-05-06

BlockCypher features and specs

  • Ease of Use
    BlockCypher offers a simple API structure that makes integration with blockchain services straightforward, even for developers who are new to blockchain technology.
  • Multi-Blockchain Support
    Supports multiple blockchains, including Bitcoin, Ethereum, Litecoin, and Dogecoin, allowing developers to work with different cryptocurrencies in a unified platform.
  • Detailed Documentation
    Comprehensive and well-maintained documentation that helps developers understand and implement their APIs efficiently.
  • High Availability
    Designed for high availability and reliability, which ensures minimal downtime and consistent performance for applications.
  • Advanced Features
    Offers advanced APIs for tracking, creating, and managing transactions, contracts, and wallet functionalities, making it suitable for both basic and complex use cases.
  • Support for Microtransactions
    Offers support for microtransactions, which is beneficial for applications requiring small payments or tipping systems.

Possible disadvantages of BlockCypher

  • Costs
    While BlockCypher offers a free tier, higher usage plans can get expensive, which may not be suitable for startups or low-budget projects.
  • Limited Customization
    Some users might find that the service provides limited customization options, which can be restrictive for highly specialized use cases.
  • Dependency on Third Party
    Relying on a third-party service for blockchain interactions introduces dependency risks, including potential service downtime or changes in API terms.
  • Performance Overhead
    Using an external API can introduce performance bottlenecks due to network latency, compared to running a local solution.
  • Security Concerns
    Although secure, delegating sensitive operations to a third-party service raises security concerns, especially for high-stakes transactions.
  • Limited Control Over Nodes
    Developers do not have direct control over the blockchain nodes, which can occasionally lead to limitations in managing the blockchain environment.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

BlockCypher videos

+ Add

Building with Blockchains and BlockCypher - Josh Cincinnati

More videos:

  • Review - FinDEVr SF 2015 / BlockCypher

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to BlockCypher and Zendesk)

BlockCypher

Zendesk

Cloud Infrastructure
100 100%
Cloud Infrastructure
0% 0
Customer Support
0 0%
Customer Support
100% 100
Cloud Computing
100 100%
Cloud Computing
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare BlockCypher and Zendesk

BlockCypher Reviews

We have no reviews of BlockCypher yet.
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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than BlockCypher. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BlockCypher mentions (2)

  • Wallet balance not correct?
    So I added old keys to MultiDoge and the wallets synced up but the balances show in MultiDoge doesn't seem to be correct. I've checked all addresses that I've added against blockcypher.com and it shows 0 balance on all but one which shows the same on Blockcypher and in MultiDoge. Is MultiDoge malfunctioning (Most likely I guess)? It shows that it's synced with the latest block. Source: over 3 years ago
  • Bitcoin newbie - sent 2 transactions with too low a fee (non replaceable).
    Thanks for that - really helpful video. Looks like my only option is to wait it out and have the transaction bounced back, but what I can't understand is that the receiver reckons they have it, yet when I try and look at the transaction id in blockstream.info its not there, but does show up under blockcypher.com Anyway, its coming up to a couple of weeks soon so will see what happens. Source: about 4 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing BlockCypher and Zendesk, you can also consider the following products

Hyperledger - Hyperledger is a multi-project open source collaborative effort hosted by The Linux Foundation, created to advance cross-industry blockchain technologies.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Kaleido Blockchain Business Cloud - Create and manage enterprise private blockchain networks within minutes using Kaleido's platform. Our full-stack enterprise blockchain as a service and cloud integrations support your entire blockchain journey, from PoC to live production.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Ethereum - Ethereum is a decentralized platform for applications that run exactly as programmed without any chance of fraud, censorship or third-party interference.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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