Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience.

AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner.

Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard.

Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations.

With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.

Call Flow is an AI training platform for sales and customer support teams. Instead of learning on real customers, reps practice realistic calls against AI-powered buyers and callers — then get instant, objective feedback on every session.

How it works

1. Practice realistic AI calls. Choose from 700+ real-world scenarios across seven categories (hosting & infrastructure, website & commerce, refunds & cancellations, compliance & privacy, de-escalation, soft skills, and custom scenarios). Six caller temperaments and three difficulty levels mean no two calls play out the same.
2. Get instant grading and coaching. Every call is scored in seconds across five dimensions: rapport, objection handling, active listening, compliance, and resolution — with specific coaching tips reps can apply immediately.
3. Certify your team. Supervisor dashboards show readiness scorecards, skill heatmaps, and improvement trends, so managers know exactly who is ready to go live.

Key features

• Branching AI conversations with emotional arcs and unpredictable responses
• Custom scenario builder using your own products, objections, and personas
• Voice and text simulation modes
• Certification workflows with supervisor review and score overrides
• Team dashboards, skill heatmaps, and progress tracking
• SSO, role-based access, SOC 2 compliance, GDPR ready

Results customers report

• Up to 40% faster ramp time for new hires
• 35% higher CSAT and first-call resolution
• 28% lower agent turnover

Pricing starts at $49.99/month. A 30-day full-access trial with up to 20 seats is available for $1.