Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than Bench. We know about 12 links to it since March 2021 and only 9 links to Bench. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I used bench.co for my accounting when I ran my amazon business. Source: over 1 year ago
It's rare we decide to go up against someone that's already established and has all the pieces to begin with. For example, we recently put off venturing into the book-keeping space because Bench has already been crushing it and has hundreds of millions in venture funding behind them; we weren't willing to allocate the required resources to make much of a dent. Source: about 2 years ago
To prove worker protection expenditures you'll need to provide: Copy of invoices, orders, or purchase orders. Receipts, cancelled checks, or account statements verifying those eligible payments.Feb 21, 2021 Https://bench.co › blog › operations Documents Needed for PPP Loan Forgiveness | Bench Accounting. Source: over 2 years ago
I've heard of this service (bench.co) for small businesses. They may be able to do it for you and your family? Source: over 2 years ago
Gotcha , so I'm in the process of building an online service which provides book-keeping , something like bench.co but specifically for restaurants and cafes. (and ofc at a better price and additional services / KPIs) . So , do let me know if you're interested . I'll make sure to update you once the essentials are up and running. :). Source: almost 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Leap the Pond - AcctTwo is focused on delivering the future of finance and accounting to our customers.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Pilot - Focus on your business, knowing that our expert bookkeepers, aided by software superpowers, are taking care of your books.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Xero - Xero is online accounting for your small business.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.