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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Pilot. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
* Senior Software Engineer, Infrastructure ( All of our teams have unique charters to collectively build the software, services and systems that enable Pilot to deliver a high-quality experience, profitably, at scale. From the Banking Universe — teams that ingest, normalize, transform, and categorize customer financial data to the Business Universe — teams that ingest our customer revenue and expense information... - Source: Hacker News / about 1 month ago
Pilot (https://pilot.com/) | Full-time | Onsite (SF) | Sr Software Engineer (Backend or Full-Stack) Pilot is a Series-C funded, 7-year-old successful startup that partners with other companies to run their financial back office. We let small businesses focus on what they do best -- running their business -- and offload to us the financial back office. We build software that makes this possible: software that... - Source: Hacker News / 5 months ago
Curious to get this groups thoughts on fractional hiring. I’ve seen companies like Shiny or Pilot pilot that offer fractional c-suite folks, and I’m curious if anyone here has considered using any of these services - or what stopped you from pursuing a fractional hire? Source: about 1 year ago
They should use it to create even more net positives for society (Like the founders of Pilot did, see here). Most of them at the moment find that helping other 'potential future billionaires' is a pretty good way of doing this (This is what a VC fund is generally, or Angel investors, very different dynamics to zero-sum investors). But I don't think you'll find any that just sit there with it. Besides - the whole... Source: about 1 year ago
The company on which this laptop is locked is Pilot.com. Source: over 1 year ago
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