Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than BaseTen. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I’ve been using baseten (https://baseten.co) and it’s been fun and has reasonable prices. Sometimes you can run some of these models from the hugging face model page, but it’s hit or miss. - Source: Hacker News / 6 months ago
Thanks! Vllm for quick set up, TRT-LLM for best performance. Both available on https://baseten.co/. - Source: Hacker News / 7 months ago
Truss, first developed at Baseten, is an open source project under the MIT license. We have committed to long-term support and development for Truss — it is deeply integrated in our product strategy — but it lives as an independent project that emphasizes compatibility and interoperability. Source: almost 2 years ago
Baseten | REMOTE (US, Canada, Europe, and more), SF US | Full-time | https://baseten.co A personal note: I joined Baseten just over a month ago after seeing a post in January's "Who is Hiring" on HN, and I am very happy here. Baseten is an IaaS for data scientist teams that wants to build apps out of their AI models. We have customers like Patreon and Pipe, are well-funded, and are carefully expanding our team.... - Source: Hacker News / over 2 years ago
Baseten | Remote (US, Canada, Europe, and more), SF US | Full-time | https://baseten.co Baseten is an IaaS for data scientist teams that wants to build apps out of their AI models. We've got multiple clients, a successful series A and are carefully expanding our team. We're still under 15, and fly over to SF around once every 3 months. If python, typescript, lots of kubernetes tools, and a really diverse team from... - Source: Hacker News / over 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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