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osTicket VS Awesome Support

Compare osTicket VS Awesome Support and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

Awesome Support logo Awesome Support

Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress.
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

  • Awesome Support Landing page
    Landing page //
    2019-09-11

osTicket features and specs

  • Open Source
    osTicket is open-source, which means it is free to use and allows for extensive customization.
  • Customizable Fields and Forms
    The platform provides the ability to add custom fields and forms, making ticket management flexible to meet specific business needs.
  • Email Integration
    osTicket supports email integration, allowing users to create tickets directly from incoming emails.
  • Multi-Language Support
    The system supports multiple languages, making it suitable for international teams.
  • Ticket Filters
    Powerful ticket filtering allows for better organization and prioritization of incoming tickets.
  • Reports and Dashboards
    Built-in reporting tools and dashboards help track performance metrics and identify trends.
  • User and Role Management
    Fine-grained user and role management allows administrators to control who has access to different parts of the system.
  • Community Support
    Having a large community of users and developers can be a great resource for troubleshooting issues and sharing best practices.

Possible disadvantages of osTicket

  • Complex Setup
    Initial setup and configuration can be complicated, especially for users without technical expertise.
  • Limited Advanced Reporting
    While osTicket includes basic reporting features, it may not be robust enough for more advanced analytics needs.
  • User Interface
    The user interface is functional but might appear outdated and less intuitive compared to newer platforms.
  • Self-Hosted Only
    As an open-source solution, it requires self-hosting, which may necessitate additional resources for server management and maintenance.
  • Lack of Real-Time Updates
    osTicket does not offer real-time updates, which can delay the notification of ticket changes.
  • No Mobile App
    There is no official mobile app, making it less convenient to manage tickets on the go.
  • Limited Integration Options
    Unlike some commercial products, osTicket has fewer options for integrating with third-party applications.

Awesome Support features and specs

No features have been listed yet.

Analysis of osTicket

Overall verdict

  • Overall, osTicket is a good choice for organizations looking for a reliable and customizable support ticket system without wanting to incur the costs associated with commercial solutions. Its open-source nature allows for flexibility and adaptability to various business needs.

Why this product is good

  • osTicket is renowned for being a robust, open-source support ticket system that is easy to set up and scale. It offers a wide range of features such as auto-responses, ticket filters, customizable fields, and reporting. Additionally, its user-friendly interface and active community support make it an appealing choice for businesses seeking a cost-effective solution.

Recommended for

  • Small to medium-sized businesses
  • Organizations requiring open-source solutions
  • Teams needing a customizable and scalable ticketing system
  • Businesses seeking to improve customer support without incurring excessive software costs

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Awesome Support videos

+ Add

Awesome Support - A Feature Packed Help Desk WordPress Plugin

Category Popularity

0-100% (relative to osTicket and Awesome Support)

osTicket

Awesome Support

Customer Support
93 93%
Customer Support
7% 7
Help Desk
94 94%
Help Desk
6% 6
Help Desk And Ticketing
0 0%
Help Desk And Ticketing
100% 100
Customer Service
100 100%
Customer Service
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and Awesome Support

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Awesome Support Reviews

We have no reviews of Awesome Support yet.
Be the first one to post

Social recommendations and mentions

Based on our record, osTicket seems to be a lot more popular than Awesome Support. While we know about 38 links to osTicket, we've tracked only 2 mentions of Awesome Support. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / about 2 years ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: about 2 years ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: over 2 years ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: over 2 years ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: over 2 years ago
View more

Awesome Support mentions (2)

What are some alternatives?

When comparing osTicket and Awesome Support, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Fluent Support - Fluent Support is a complete support ticketing solution for WordPress website. It is a complete helpdesk solution for fast and efficient support system.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Hive Support - Chatbot, customer support, AI training, WordPress plugin, live chat

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

S1 Gateway - S1 is a Customer Service Software that allows you to provide great customer support integrating...

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