Software Alternatives, Accelerators & Startups

authentik VS Usersnap

Compare authentik VS Usersnap and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

authentik logo authentik

authentik is an open-source identity provider focused on flexibility and versatility.

Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.
  • authentik Landing page
    Landing page //
    2023-09-11
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

authentik

Pricing URL
-
$ Details
Platforms
-
Release Date
-

Usersnap

$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January

authentik features and specs

  • Open Source
    Authentik is an open-source identity provider, which means you can access and modify the source code to suit your needs without licensing fees.
  • Flexible Authentication Methods
    Authentik supports a variety of authentication methods, including traditional username/password, OAuth, SAML, and LDAP, allowing integration with diverse systems.
  • User Interface and Experience
    Provides an intuitive and user-friendly interface for administrators to manage user identities and configure authentication workflows.
  • Docker Deployment
    Easily deployable via Docker, which simplifies the installation and scaling processes, making it adaptable to different environments.
  • Community Support
    Being open-source, authentik benefits from community contributions which can lead to faster improvements and support through forums and community channels.

Possible disadvantages of authentik

  • Complex Configuration
    The flexibility of authentik can lead to complex configurations that might be challenging for users without prior experience in identity management systems.
  • Limited Documentation
    The official documentation may not be as comprehensive as commercial offerings, potentially making the implementation process slower for new users.
  • Scalability Concerns
    While suitable for many use cases, authentik might face challenges when scaling to extremely large, enterprise-level implementations without tailored optimizations.
  • Support Reliance on Community
    As an open-source project, the level of direct support is typically limited unless supplemented by a third-party service provider.
  • Relative Maturity
    Compared to some established competitors, authentik might lack some advanced features present in mature, commercial identity management solutions.

Usersnap features and specs

  • Screen recording
  • Voice recording
  • Feedback widget
  • Feedback boards
  • Feedback & Commenting
  • Bug Tracking
  • Integrations
  • Feedback Collector
  • Flexible Pricing
  • NPS Widget
  • Customer Support
  • Customer Feedback Widget
  • Customer portal
  • Surveys

Analysis of Usersnap

Overall verdict

  • Usersnap is considered a good tool for teams looking to improve their feedback loops and bug-tracking efficiency. Its user-friendly interface and rich integration options make it a valuable asset for many organizations.

Why this product is good

  • Usersnap is a popular feedback and bug-tracking tool designed to streamline the communication process between developers, designers, and stakeholders. It offers visual feedback, allows users to annotate screenshots directly, and integrates with various project management tools. This makes it easy to report issues and track progress, enhancing collaboration and improving the product development lifecycle.

Recommended for

    Usersnap is highly recommended for development and design teams, project managers, and customer support teams who need a reliable tool to gather feedback, track bugs, and ensure higher quality in their software development process.

authentik videos

New ZOEVA Authentik Skin Natural Luminous Foundation...First Impressions Review + 10 HR Wear Test

More videos:

  • Tutorial - Authentik: How to Install with Docker and Why You Should
  • Review - Authentik Music Video Review Show

Usersnap videos

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

Category Popularity

0-100% (relative to authentik and Usersnap)
Identity And Access Management
Customer Feedback
0 0%
100% 100
Identity Provider
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare authentik and Usersnap

authentik Reviews

We have no reviews of authentik yet.
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Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...

Social recommendations and mentions

Based on our record, authentik seems to be a lot more popular than Usersnap. While we know about 52 links to authentik, we've tracked only 4 mentions of Usersnap. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

authentik mentions (52)

  • AI slop security engineering: Okta's NextJS-0auth troubles
    Https://goauthentik.io/#comparison They have an enterprise version now (mostly for support and bleeding edge features that later make it into the open source product.) It's pretty easy to self host. I have been doing it for a small site for years and I couldn't even get any other open source solution to work. They are mostly huge with less features. - Source: Hacker News / 9 months ago
  • We replaced passwords with something worse
    I recently set up passkey-only sign ins for a webapp I'm writing using Authentik [0](Python OIDC provider, with quite a nice docker-compose run-up, took only minutes to stand up.) It was surprisingly easy to configure everything so that passkeys are the only thing ever used. If anyone would be interested I could write it up? I was surprised what a nice user flow it is and how easy it was to achieve. [0]... - Source: Hacker News / 12 months ago
  • Frequent reauth doesn't make you more secure
    I set up Authentik[^1] on my NAS in a docker container and went from there! Just had to add a .well-known webfinger file to my domain that pointed to the Authentik instance and it "just worked" with Tailscale. [^1]: https://goauthentik.io/. - Source: Hacker News / about 1 year ago
  • Ask HN: Who is hiring? (June 2025)
    Authentik Security | Senior Engineer | US | REMOTE (anywhere) | Full-time Authentik Security (https://goauthentik.io) is the company behind authentik (https://github.com/goauthentik/authentik. - Source: Hacker News / about 1 year ago
  • Windows 2000 Server named peak Microsoft. Readers say all downhill since Clippy
    > Honest to god, if an IdP like Okta made an Active Directory replacement that ran via container https://goauthentik.io/ can run in docker. It can be paired in with openldap containers, too. - Source: Hacker News / over 1 year ago
View more

Usersnap mentions (4)

What are some alternatives?

When comparing authentik and Usersnap, you can also consider the following products

Keycloak - Open Source Identity and Access Management for modern Applications and Services.

BugHerd - BugHerd: The Website Feedback Tool for Agencies

ZITADEL - The Identity Infrastructure for Modern B2B SaaS

Marker.io - Visual feedback and bug reporting tool for websites

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

Userback - Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.