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Atlassian JIRA VS Zendesk

Compare Atlassian JIRA VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
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  3. » Reviews
  4. » Alternatives

Atlassian JIRA logo Atlassian JIRA

Atlassian JIRA is a project management and tracking software for the business users, developers, programmers, etc.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Atlassian JIRA Landing page
    Landing page //
    2023-09-18
  • Zendesk Landing page
    Landing page //
    2024-05-06

Atlassian JIRA features and specs

  • Comprehensive Project Management
    JIRA provides a wide array of tools for project management, including planning, tracking, and releasing software solutions, making it ideal for Agile teams.
  • Customization and Flexibility
    JIRA is highly customizable, allowing teams to tailor workflows, dashboards, and fields to match specific project requirements and methodologies.
  • Integration Capabilities
    It integrates seamlessly with a multitude of third-party applications and other Atlassian products, enhancing collaboration and productivity.
  • Robust Reporting
    JIRA offers powerful reporting and analytics tools that help teams monitor progress, track issues, and improve project transparency and accountability.
  • Scalability
    Suitable for organizations of all sizes, JIRA can scale efficiently as project teams grow and evolve.

Possible disadvantages of Atlassian JIRA

  • Complexity for New Users
    The vast array of features and customization options can be overwhelming for new users, leading to a steep learning curve.
  • Cost
    For larger teams or when additional features are required, the cost of JIRA can become relatively high compared to some other project management tools.
  • Performance Issues
    With extensive customization and as projects grow, some users experience performance issues or slower response times.
  • Limited Non-Technical Use
    JIRA is primarily designed for software development teams, which may limit its appeal or effectiveness for non-technical projects.
  • Administrative Overhead
    Managing and maintaining the platform can become complex, requiring dedicated resources or expertise, especially in large organizations.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Atlassian JIRA videos

No Atlassian JIRA videos yet. You could help us improve this page by suggesting one.

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Zendesk videos

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Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Atlassian JIRA and Zendesk)

Atlassian JIRA

Zendesk

Project Management
100 100%
Project Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
IT Service Management
100 100%
IT Service Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Atlassian JIRA and Zendesk

Atlassian JIRA Reviews

We have no reviews of Atlassian JIRA yet.
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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Atlassian JIRA mentions (0)

We have not tracked any mentions of Atlassian JIRA yet. Tracking of Atlassian JIRA recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
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What are some alternatives?

When comparing Atlassian JIRA and Zendesk, you can also consider the following products

HCL SX - Unlock AI-driven Service Management for IT and Beyond

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

CollabSoft Figma for Jira - Figma for Jira makes it super easy to share both public & private Figma files across your organisation. Great for documentation, design systems, digital assets and collaborating beyond the design team.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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