Software Alternatives, Accelerators & Startups

Appium VS Intercom

Compare Appium VS Intercom and see what are their differences

Appium logo Appium

Appium is an open source test automation framework for use with native and hybrid mobile apps.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Appium Landing page
    Landing page //
    2023-09-19
  • Intercom Landing page
    Landing page //
    2023-07-05

Appium videos

Appium Architecture Explained | How Appium Works | Appium Online Training | Edureka

More videos:

  • Review - Jenkins CI Pipeline using Appium tests for Android and iOS by Vivek Upreti & Naresh Jain #AppiumConf
  • Review - The Xamarin Show | Episode 15: Appium Mobile Automation with Glenn Wester

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Appium and Intercom)
Automated Testing
100 100%
0% 0
Customer Support
0 0%
100% 100
Browser Testing
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Appium and Intercom

Appium Reviews

Top 5 Selenium Alternatives for Less Maintenance
Appium and Playwright closely resemble Selenium in terms of functionality but offer unique features and advantages. Both of these solutions require coding experience. Leapwork, a commercial vendor, uses Selenium under the hood to power their visual automation approach.
Top 20 Best Automation Testing Tools in 2019 (Comprehensive List)
It supports automation of native, hybrid and mobile web applications built for iOS and Android. Appium uses vendor-provided automation frameworks and is based on client/server architecture.
Top 20 Best Automation Testing Tools in 2018 (Comprehensive List)
It supports automation of native, hybrid and mobile web applications built for iOS and Android. Appium uses vendor-provided automation frameworks and is based on client/server architecture.

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, Appium should be more popular than Intercom. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Appium mentions (14)

  • Beginner’s Guide To Test Automation With Java (TestUI)
    TestUI combines 2 different paradigm test automation frameworks, i.e., mobile (Appium) and desktop (Selenide), into one neat framework. In our opinion, it’s a great framework that offers vast functionality with easy-to-learn syntax, not to mention full access to Selenide methods in case something tricky needs to be done. - Source: dev.to / over 1 year ago
  • Ussd automation
    Espresso is Google's general recommendation, but there are other tools out there that exist like appium or kaspresso. Sure there are more, just goigle it to see what else there is. Source: over 1 year ago
  • How do I automate android apps?
    Appium exists from that Selenium family. That will do the job. Https://appium.io/. Source: over 1 year ago
  • React vs React Native: How Different Are They, Really?
    End-to-end testing is completely different on React Native, however. None of the Selenium-based E2E testing tools will work; neither will newer tools like Cypress or Playwright. You may have expected this - these are all DOM-based, and there’s no DOM in React Native. So instead developers will have to learn Detox or Appium. - Source: dev.to / over 1 year ago
  • iOS App Testing Tutorial: Manual & Automation
    With iOS app testing, we test our iOS application on mobile devices (emulators or real devices, depending on the use case). Here, we pass it through various testing phases to ensure that the final version has minimum or no bugs. These can include manually inspecting the application like an end-user or running an automation framework like Appium or Testsigma. - Source: dev.to / over 1 year ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Appium and Intercom, you can also consider the following products

Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Apache JMeter - Apache JMeter™.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Katalon - Built on the top of Selenium and Appium, Katalon Studio is a free and powerful automated testing tool for web testing, mobile testing, and API testing.

Drift - A messaging app that helps you grow your business.