Software Alternatives, Accelerators & Startups

Appium VS Zendesk

Compare Appium VS Zendesk and see what are their differences

Appium logo Appium

Appium is an open source test automation framework for use with native and hybrid mobile apps.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Appium Landing page
    Landing page //
    2023-09-19
  • Zendesk Landing page
    Landing page //
    2024-05-06

Appium videos

Appium Architecture Explained | How Appium Works | Appium Online Training | Edureka

More videos:

  • Review - Jenkins CI Pipeline using Appium tests for Android and iOS by Vivek Upreti & Naresh Jain #AppiumConf
  • Review - The Xamarin Show | Episode 15: Appium Mobile Automation with Glenn Wester

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Appium and Zendesk)
Automated Testing
100 100%
0% 0
Customer Support
0 0%
100% 100
Browser Testing
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Appium and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Appium and Zendesk

Appium Reviews

Top 5 Selenium Alternatives for Less Maintenance
Appium and Playwright closely resemble Selenium in terms of functionality but offer unique features and advantages. Both of these solutions require coding experience. Leapwork, a commercial vendor, uses Selenium under the hood to power their visual automation approach.
Top 20 Best Automation Testing Tools in 2019 (Comprehensive List)
It supports automation of native, hybrid and mobile web applications built for iOS and Android. Appium uses vendor-provided automation frameworks and is based on client/server architecture.
Top 20 Best Automation Testing Tools in 2018 (Comprehensive List)
It supports automation of native, hybrid and mobile web applications built for iOS and Android. Appium uses vendor-provided automation frameworks and is based on client/server architecture.

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Appium should be more popular than Zendesk. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Appium mentions (14)

  • Beginner’s Guide To Test Automation With Java (TestUI)
    TestUI combines 2 different paradigm test automation frameworks, i.e., mobile (Appium) and desktop (Selenide), into one neat framework. In our opinion, it’s a great framework that offers vast functionality with easy-to-learn syntax, not to mention full access to Selenide methods in case something tricky needs to be done. - Source: dev.to / over 1 year ago
  • Ussd automation
    Espresso is Google's general recommendation, but there are other tools out there that exist like appium or kaspresso. Sure there are more, just goigle it to see what else there is. Source: over 1 year ago
  • How do I automate android apps?
    Appium exists from that Selenium family. That will do the job. Https://appium.io/. Source: over 1 year ago
  • React vs React Native: How Different Are They, Really?
    End-to-end testing is completely different on React Native, however. None of the Selenium-based E2E testing tools will work; neither will newer tools like Cypress or Playwright. You may have expected this - these are all DOM-based, and there’s no DOM in React Native. So instead developers will have to learn Detox or Appium. - Source: dev.to / over 1 year ago
  • iOS App Testing Tutorial: Manual & Automation
    With iOS app testing, we test our iOS application on mobile devices (emulators or real devices, depending on the use case). Here, we pass it through various testing phases to ensure that the final version has minimum or no bugs. These can include manually inspecting the application like an end-user or running an automation framework like Appium or Testsigma. - Source: dev.to / over 1 year ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

What are some alternatives?

When comparing Appium and Zendesk, you can also consider the following products

Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Apache JMeter - Apache JMeter™.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Katalon - Built on the top of Selenium and Appium, Katalon Studio is a free and powerful automated testing tool for web testing, mobile testing, and API testing.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!