Apigee Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Apigee mentions (16)

• What is API Discovery, and How to Use it to Reduce Your Attack Surface

  Implement automated tools like Apigee or Kong to get detailed analytics and security insights for your APIs. - Source: dev.to / 3 months ago

• Google Announces Machine Learning Powered API Abuse Detection

  Machine learning-powered abuse-detection dashboards are available in Advanced API Security, a feature of Apigee API management that enables customers to quickly detect API security misconfigurations, bad bots, and malicious activities. In addition, the models behind the dashboard are trained to detect business logic attacks by Google’s internal teams to help protect their public-facing APIs. Source: about 1 year ago

• API Rate Limiting Cheat Sheet

  Gateway-level rate limiting is typically implemented in API gateways such as Kong, Google's Apigee, or Amazon API Gateway. - Source: dev.to / about 1 year ago

• Hi Reddit! I'm Josh Levine, CTO at Chess.com. AMA!

  Are you considering using Apigee (Edge, on prem, X or hybrid) anytime soon as a middleware? Source: over 1 year ago

• Review: 10 Top API Mock Tools

  Apigee is a comprehensive platform for designing, building, and testing APIs. It includes a feature called "API mocking," which allows you to create a mock version of your API for testing and development purposes. In addition to the mock feature, Apigee also includes a wide range of tools for API development, including support for API design, documentation, testing, and deployment. - Source: dev.to / over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago