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Apigee VS Zendesk

Compare Apigee VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Apigee logo Apigee

Intelligent and complete API platform

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Apigee Landing page
    Landing page //
    2023-05-08
  • Zendesk Landing page
    Landing page //
    2024-05-06

Apigee videos

+ Add

Apigee Edge: Analytics Demo

More videos:

  • Review - Using Apigee Edge to create and publish APIs that developers love (Google Cloud Next '17)
  • Review - Manage the full API lifecycle with Apigee Edge API platform (Google Cloud Next '17)

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Apigee and Zendesk)

Apigee

Zendesk

API Tools
100 100%
API Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
APIs
100 100%
APIs
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Apigee and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Apigee and Zendesk

Apigee Reviews

Top 9 MuleSoft Alternatives & Competitors in 2024
Apigee, one of the prominent MuleSoft alternatives, stands out as a powerhouse for your team looking for unparalleled integration and automation capabilities. Designed with simplicity and efficiency, Apigee empowers you to streamline processes, enhance connectivity, and propel digital transformation forward.
Source: www.zluri.com
Top 10 Best API Management Tools with Feature Comparison
With Apigee API management solutions, the developers can build and deliver the applications.
Source: www.softwaretestinghelp.com
15 Best Postman Alternatives for Automated API Testing [2022 Updated]
Apigee is an excellent alternative to Postman if you want to try an API tool. This platform helps develop and manage APIs by later fronting services with a proxy. Apigee has two significant components called services and runtime, where services enable API proxies’ creation, management, and deployment. Meanwhile, Apigee runtime is a collection of runtime services. It allows...
Source: testsigma.com
15 BEST SoapUI Alternatives (2022 Update)
Apigee is a cross-cloud API testing tool. It allows the user to measure and test API performance, supports and build API using other editors like Swagger. It offers security and governance policies across all APIs.
Source: www.guru99.com
API Testing with Postman and Postman Alternatives
Apigee is a cross-cloud API testing tool that allows users to measure and test API performance, supports, and builds API using other editors like Swagger. Apigee is one of the leaders in the Gartner Magic Quadrant 2019 for Full Lifecycle API Management for the fourth consecutive time.
Source: www.softwaretestingclass.com

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Apigee should be more popular than Zendesk. It has been mentiond 16 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Apigee mentions (16)

  • What is API Discovery, and How to Use it to Reduce Your Attack Surface
    Implement automated tools like Apigee or Kong to get detailed analytics and security insights for your APIs. - Source: dev.to / 3 months ago
  • Google Announces Machine Learning Powered API Abuse Detection
    Machine learning-powered abuse-detection dashboards are available in Advanced API Security, a feature of Apigee API management that enables customers to quickly detect API security misconfigurations, bad bots, and malicious activities. In addition, the models behind the dashboard are trained to detect business logic attacks by Google’s internal teams to help protect their public-facing APIs. Source: about 1 year ago
  • API Rate Limiting Cheat Sheet
    Gateway-level rate limiting is typically implemented in API gateways such as Kong, Google's Apigee, or Amazon API Gateway. - Source: dev.to / about 1 year ago
  • Hi Reddit! I'm Josh Levine, CTO at Chess.com. AMA!
    Are you considering using Apigee (Edge, on prem, X or hybrid) anytime soon as a middleware? Source: over 1 year ago
  • Review: 10 Top API Mock Tools
    Apigee is a comprehensive platform for designing, building, and testing APIs. It includes a feature called "API mocking," which allows you to create a mock version of your API for testing and development purposes. In addition to the mock feature, Apigee also includes a wide range of tools for API development, including support for API design, documentation, testing, and deployment. - Source: dev.to / over 1 year ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

What are some alternatives?

When comparing Apigee and Zendesk, you can also consider the following products

Postman - The Collaboration Platform for API Development

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MuleSoft Anypoint Platform - Anypoint Platform is a unified, highly productive, hybrid integration platform that creates an application network of apps, data and devices with API-led connectivity.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

WSO2 API Manager - WSO2 API Manager is a 100% open source enterprise-class solution that supports API publishing, lifecycle management, application development, access control, rate limiting and analytics in one cleanly integrated system.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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