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Apache Tomcat VS BoldDesk

Compare Apache Tomcat VS BoldDesk and see what are their differences

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Apache Tomcat logo Apache Tomcat

An open source software implementation of the Java Servlet and JavaServer Pages technologies

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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  • Apache Tomcat Landing page
    Landing page //
    2023-01-24
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk Live chat support
    Live chat support //
    2024-09-23
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based AI Powered customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

Apache Tomcat features and specs

  • Open Source
    Apache Tomcat is an open-source software, which means it is freely available for use and modifications. This can significantly reduce the cost of ownership and allows for customization.
  • Community Support
    Being a widely-used open-source server, Tomcat has a large and active community of developers and users who contribute to its documentation, plugins, and forums, providing extensive support.
  • Lightweight
    Tomcat is designed to be a lightweight servlet container, making it faster and less resource-intensive compared to full-blown Java EE application servers.
  • Integration with Popular Frameworks
    Tomcat integrates well with popular Java frameworks such as Spring and Hibernate, making it easier for developers to deploy and manage web applications.
  • Easy to Set Up and Configure
    Tomcat is relatively easy to set up and configure, making it suitable for both development and production environments.
  • Frequent Updates
    Regular updates and patches are released to improve performance, security, and compatibility, ensuring the server is up-to-date with the latest web technologies.

Possible disadvantages of Apache Tomcat

  • Limited Functionality
    While Tomcat is a powerful servlet container, it lacks some of the advanced features found in full-fledged Java EE application servers, which might be necessary for complex enterprise applications.
  • Resource Management
    Tomcat's default configuration might not be suitable for high traffic web applications, requiring significant tweaking and tuning to handle heavy loads effectively.
  • Documentation Quality
    The documentation, while extensive, can sometimes be hard to navigate and understand, especially for beginners. This can slow down the learning curve.
  • Limited Built-in Tools
    Compared to other full-stack application servers, Tomcat comes with limited built-in tooling for monitoring, load balancing, and clustering, often requiring third-party solutions.
  • Security Concerns
    As with any open-source project, security vulnerabilities may emerge. It requires constant monitoring and timely updates to ensure security.
  • Lack of EJB Support
    Tomcat does not support Enterprise JavaBeans (EJB), limiting its use in scenarios where EJB is a crucial component of the architecture.

BoldDesk features and specs

  • Ticketing System
  • Artificial Intelligence
  • Automation
  • Customer Portal
  • Customization
  • Task Management
  • Multilingual Support
  • Integration
  • Export contact
  • Report and Analysis
  • Scheduled Reports
  • Multiple Ticket Forms
  • Ringover Integration
  • Ticket templates
  • Custom Answers
  • Whatsapp Integration
  • Facebook integration
  • Microsoft Teams Integration
  • AI Agents

Analysis of Apache Tomcat

Overall verdict

  • Apache Tomcat is generally regarded as a reliable and effective solution for serving Java applications. Its widespread use and strong community support make it an excellent choice for developers who require a straightforward and efficient servlet container.

Why this product is good

  • Apache Tomcat is a robust, open-source web server and servlet container used to deploy Java Servlets and JSPs (Java Server Pages). It is developed and maintained by the Apache Software Foundation, which ensures a high level of support and regular updates. Tomcat is known for its lightweight nature, ease of use, and ability to integrate seamlessly with many Java-based applications.

Recommended for

  • Java developers in need of an open-source and lightweight servlet container.
  • Organizations looking to serve Java-based web applications.
  • Development teams that require a flexible and customizable environment with robust community support.

Analysis of BoldDesk

Overall verdict

  • BoldDesk is a reputable help desk software platform designed to assist businesses in managing customer support tickets efficiently. It is generally considered a good option for its user-friendly interface and robust feature set.

Why this product is good

  • BoldDesk offers a comprehensive suite of features that cater to various customer support needs, such as ticket management, automation, SLA management, and reporting.
  • The platform is known for its ease of use, making it accessible to businesses without requiring extensive technical expertise.
  • BoldDesk provides good integration capabilities with other tools and services, allowing businesses to streamline their customer support workflows.
  • The software is cloud-based, providing the flexibility and convenience of accessing it from anywhere with an internet connection.

Recommended for

  • Small to medium-sized businesses looking for an affordable and effective help desk solution.
  • Organizations seeking to improve customer support efficiency without the need for significant technical investments.
  • Teams that want to implement a scalable solution that can grow with their customer support demands.
  • Businesses that need a customizable help desk platform to match their specific workflow and branding requirements.

Apache Tomcat videos

+ Add

Introducing Apache Tomcat 8.5

More videos:

  • Review - Webinar: Introduction to Apache Tomcat 8
  • Review - Tcat - The Leading Enterprise Apache Tomcat Application Server

BoldDesk videos

+ Add

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to Apache Tomcat and BoldDesk)

Apache Tomcat

BoldDesk

Web And Application Servers
100 100%
Web And Application Servers
0% 0
Customer Support
0 0%
Customer Support
100% 100
Application Server
100 100%
Application Server
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing Apache Tomcat and BoldDesk.

How would you describe your primary audience?

BoldDesk's answer:

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer:

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer:

  • Angular
  • PostgreSQL

Why should a person choose your product over its competitors?

BoldDesk's answer:

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

Who are some of the biggest customers of your product?

BoldDesk's answer:

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

What makes your product unique?

BoldDesk's answer:

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. AI Agent - it actively handles repetitive queries, drafts responses, summarizes tickets, and helps agents work smarter and faster.

  4. No-Code Customization: Easily tailor workflows, forms, and automations without needing developers or IT support.

  5. Multilingual Support: Serve global customers with AI-powered translations and localized self-service portals.

  6. Unified Omnichannel Experience: Manage email, chat, social, and more from a single, streamlined interface.

  7. Scalable for Any Size: Whether you're a startup or an enterprise, BoldDesk grows with your business—without adding complexity.

  8. Transparent Pricing & Long Trial: Offers a 15-days free trial and flexible plans, making it easy to get started and scale affordably.

User comments

Share your experience with using Apache Tomcat and BoldDesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Apache Tomcat and BoldDesk

Apache Tomcat Reviews

FOSS | Top 15 Web Servers 2021
Java programs are run using Apache Tomcat. To be more precise, it is a Java servlet – a Java software component that expands the functionality of a web server. Apache Tomcat, released under the Apache License version 2, is used by 0.1% of websites worldwide.
Source: www.zentao.pm
4 Open Source Application Servers (Comparison and Review)
Apache Tomcat is an open-source implementation of several Java technologies. It is the result of a collaboration of the finest developers worldwide. You can get involved with the development in a number of ways.
Source: shadow-soft.com
Top 5 open source web servers
Apache Tomcat is an open source Java servlet container that functions as a web server. A Java servlet is a Java program that extends the capabilities of a server. Although servlets can respond to any types of requests, they most commonly implement applications hosted on Web servers. Such web servlets are the Java counterpart to other dynamic web content technologies such as...
Source: opensource.com
Top 10 Open Source Java and JavaEE Application Servers
It is built upon a modular kernel powered by OSGi, and runs straight on top of the Apache Felix implementation. It is also capable of running with Equinox OSGi or Knopflerfish OSGi runtimes. HK2 abstracts the OSGi module system to provide components, which can also be viewed as services and injected into the run time and uses a derivative of Apache Tomcat as the servlet...
Source: blog.idrsolutions.com

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.
Source: www.bolddesk.com

Social recommendations and mentions

Based on our record, Apache Tomcat seems to be a lot more popular than BoldDesk. While we know about 17 links to Apache Tomcat, we've tracked only 1 mention of BoldDesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Apache Tomcat mentions (17)

  • Java News: WildFly 36, Spring Milestones, and Open Liberty Updates
    Versions 11.0.6 and 9.0.104 of Apache Tomcat deliver new features and improvements. The release notes can be found for both versions. - Source: dev.to / 6 months ago
  • Artifactory: Centralizing Artifact Management for DevOps Success
    Download and Install Tomcat Before downloading, confirm the latest Tomcat build package from the official website. - Source: dev.to / 12 months ago
  • How to Deploy Applications Using Tomcat on a Web Server
    First, download the latest version of Tomcat from the official Apache Tomcat website. Choose the version that suits your needs, typically the latest stable release. - Source: dev.to / over 1 year ago
  • Spring Boot Monitoring with Open-Source Tools
    Manual instrumentation allows you to define your Spans within the code itself rather than relying on automatic instrumentation finding the entry point for a trace. Manual instrumentation is especially helpful for applications that don’t use an application server such as Tomcat, JBoss, or Jetty. - Source: dev.to / almost 2 years ago
  • Issue with chatgpy
    99% is a huge exaggeration. Two essential deployment tools off the top of my head: Https://tomcat.apache.org/ Https://docs.jboss.org/author/display/AS71/Developer%20Guide.html. Source: over 2 years ago
View more

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: about 2 years ago

What are some alternatives?

When comparing Apache Tomcat and BoldDesk, you can also consider the following products

Apache HTTP Server - Apache httpd has been the most popular web server on the Internet since April 1996

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Microsoft IIS - Internet Information Services is a web server for Microsoft Windows

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LiteSpeed Web Server - LiteSpeed Web Server (LSWS) is a high-performance Apache drop-in replacement.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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