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Apache Subversion VS Freshdesk

Compare Apache Subversion VS Freshdesk and see what are their differences

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Apache Subversion logo Apache Subversion

Mirror of Apache Subversion. Contribute to apache/subversion development by creating an account on GitHub.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • Apache Subversion Landing page
    Landing page //
    2023-08-27
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Apache Subversion features and specs

  • Centralized Version Control
    Apache Subversion (SVN) uses a centralized repository model, which makes it easy to manage and control all project files in one place. All history and versions are stored on the server, making backup and repository management straightforward.
  • Atomic Commits
    Subversion ensures that commits are atomic operations. This means that either all changes in a commit are applied, or none are, helping to maintain the integrity of the repository.
  • Comprehensive Authorization
    SVN offers fine-grained authentication and authorization models. It can integrate with various authentication systems and allows granular access control on a per-directory and per-user basis.
  • Binary File Handling
    SVN handles binary files more efficiently compared to some other version control systems, reducing the size of repositories and improving performance when large files are committed.
  • Mature and Stable
    SVN has been around since 2000 and is widely used in enterprise settings. It is stable, well-documented, and has a vast community for support.

Possible disadvantages of Apache Subversion

  • Limited Branching and Merging
    SVN’s branching and merging capabilities are more cumbersome compared to distributed version control systems (DVCS) like Git. Merging in SVN can be complex and time-consuming.
  • Single Point of Failure
    As a centralized version control system, the SVN repository server becomes a single point of failure. If the server goes down, no commits can be made until it is back up.
  • Performance Overhead
    Working with a remote central repository can introduce latency and performance overhead, especially with large projects and many users.
  • Less support for Offline Work
    SVN generally requires network access to the central repository for most operations. This makes it less flexible for developers needing to work offline, compared to DVCS where local copies are complete repositories.
  • Complex Repository Management
    Managing SVN repositories, particularly for large projects, can become complex and may require significant administrative effort to handle repositories, backups, and access controls.

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Analysis of Apache Subversion

Overall verdict

  • Apache Subversion is a solid choice for projects that require a centralized version control system with robust access controls and support for large file handling. While it may not offer the distributed features and branching flexibility of systems like Git, it remains a reliable and efficient tool for many development environments.

Why this product is good

  • Apache Subversion (SVN) is a centralized version control system that provides a simple model for versioning, which can be easier to understand for users who prefer a linear, sequential history of changes. It ensures a single source of truth and is well-suited for teams that require tight access control over the repository. SVN is also known for handling large files and binary files better than some distributed systems.

Recommended for

  • Organizations with strict version control policies
  • Teams that need centralized control over versioning
  • Projects with large binary files that need versioning
  • Users who are more comfortable with a sequential workflow

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Apache Subversion videos

+ Add

Setting Up Apache Subversion on Windows

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Apache Subversion and Freshdesk)

Apache Subversion

Freshdesk

Git
100 100%
Git
0% 0
Customer Support
0 0%
Customer Support
100% 100
Code Collaboration
100 100%
Code Collaboration
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Apache Subversion and Freshdesk

Apache Subversion Reviews

We have no reviews of Apache Subversion yet.
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Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Apache Subversion mentions (0)

We have not tracked any mentions of Apache Subversion yet. Tracking of Apache Subversion recommendations started around May 2021.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

What are some alternatives?

When comparing Apache Subversion and Freshdesk, you can also consider the following products

Git - Git is a free and open source version control system designed to handle everything from small to very large projects with speed and efficiency. It is easy to learn and lightweight with lighting fast performance that outclasses competitors.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Mercurial SCM - Mercurial is a free, distributed source control management tool.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Atlassian Bitbucket Server - Atlassian Bitbucket Server is a scalable collaborative Git solution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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