Software Alternatives, Accelerators & Startups

Apache ActiveMQ VS Zendesk

Compare Apache ActiveMQ VS Zendesk and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Apache ActiveMQ logo Apache ActiveMQ

Apache ActiveMQ is an open source messaging and integration patterns server.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Apache ActiveMQ Landing page
    Landing page //
    2021-10-01
  • Zendesk Landing page
    Landing page //
    2024-05-06

Apache ActiveMQ features and specs

  • Open Source
    ActiveMQ is open-source under the Apache License, making it free to use and modify. This can lead to cost savings compared to commercial solutions.
  • Wide Protocol Support
    ActiveMQ supports multiple messaging protocols, including AMQP, MQTT, OpenWire, Stomp, and others, allowing for flexible integration with various systems and applications.
  • Java Integration
    Written in Java, ActiveMQ integrates well with JVM-based applications and other Apache projects like Camel and Karaf, making it a good fit for Java-centric environments.
  • High Availability
    Features like broker clustering, network of brokers, and failover support provide robust high availability options, ensuring message delivery even in case of failures.
  • Performance and Scalability
    ActiveMQ can handle a large number of messages and users by scaling horizontally, making it suitable for both small and enterprise-level applications.
  • Admin Console
    ActiveMQ provides a web-based admin console for easy management and monitoring of the message broker, simplifying administrative tasks.

Possible disadvantages of Apache ActiveMQ

  • Complex Configuration
    The initial setup and configuration can be complex, especially for newcomers. It often requires a steep learning curve to understand all the available options and optimizations.
  • Resource Intensive
    ActiveMQ can be resource-intensive, particularly in high-throughput scenarios, which may necessitate more robust hardware for optimal performance.
  • Latency
    In certain configurations, ActiveMQ may exhibit higher latency compared to other brokers, which might not make it suitable for use cases requiring real-time guarantees.
  • Java Dependency
    As a Java-based solution, ActiveMQ requires the JVM, which can be a downside for organizations that have standardized on other technology stacks.
  • Community Support
    While there is a community around ActiveMQ, it may not be as large or as active as those for other, similar open-source projects. This can lead to slower responses to issues and fewer community-based resources.
  • Documentation
    Though comprehensive, the documentation can sometimes be difficult to navigate, making it challenging for users to find specific information quickly.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Apache ActiveMQ videos

No Apache ActiveMQ videos yet. You could help us improve this page by suggesting one.

Add video

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Apache ActiveMQ and Zendesk)
Data Integration
100 100%
0% 0
Customer Support
0 0%
100% 100
Stream Processing
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Apache ActiveMQ and Zendesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Apache ActiveMQ and Zendesk

Apache ActiveMQ Reviews

6 Best Kafka Alternatives: 2022’s Must-know List
ActiveMQ is a flexible, open-source, multi-protocol messaging broker that supports many protocols. This makes it easy for developers to use a variety of languages and platforms. The AMQP protocol facilitates integration with many applications based on different platforms. However, ActiveMQ’s high-end data accessibility capabilities are complemented by its load balancing,...
Source: hevodata.com
Top 15 Alternatives to RabbitMQ In 2021
It is a managed information broker for Apache ActiveMQ which has simple installation and it runs message broker in cloud. It doesn’t need any special look after regular management and maintenance of the message system. It is utilized to send bulk message services.
Source: gokicker.com
Top 15 Kafka Alternatives Popular In 2021
Apache ActiveMQ is a popular, open-source, flexible multi-protocol messaging broker. Since it has great support for industry-based protocols, developers get access to languages and platforms. It helps in connecting clients written in languages like Python, C, C++, JavaScript, etc. With the help of the AMQP protocol, integration with many applications with different platforms...

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Zendesk might be a bit more popular than Apache ActiveMQ. We know about 7 links to it since March 2021 and only 7 links to Apache ActiveMQ. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Apache ActiveMQ mentions (7)

View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing Apache ActiveMQ and Zendesk, you can also consider the following products

RabbitMQ - RabbitMQ is an open source message broker software.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

IBM MQ - IBM MQ is messaging middleware that simplifies and accelerates the integration of diverse applications and data across multiple platforms.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Apache Kafka - Apache Kafka is an open-source message broker project developed by the Apache Software Foundation written in Scala.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!