Anchor.fm Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Anchor.fm mentions (92)

• Coming up next: Sunday at 9:00 am ET on #theneoliberalround #podcast: Is u/X the new Resolve to #socialmedia?

  Is u/elonmusk the X-Factor? X-etiquette? Subscribe for free via u/YouTube https://youtube.com/@renaldomckenzie or via audio podcast. Find your stream here: @forpodcasters https://anchor.fm/. Source: 8 months ago

• What are "good" daily streaming benchmarks for a podcast?

  I supposed that sort of lends to another question I have - are podcasts even downloaded these days? Or are they streamed? For example, the anchor.fm analytics don't even give me download numbers. Source: about 1 year ago

• Need suggestions for a good, cheap, affordable collar mic to start a podcast

  Hey planning on starting a small podcast with some old friends. Need suggestions on a mic that can provide a decent audio quality on anchor.fm Also keep in mind that we're just interns right now so can't afford a huge bill and if the product is widely available on Amazon India that would be great. Thanks. Source: about 1 year ago

• 5 Unconventional Social Media Marketing Strategies to Give Your Business a Boost

  Get Creative with Your Content: Canva (https://www.canva.com/) is a website that offers a variety of templates and design tools to help you create visually appealing content like GIFs and social media posts. Anchor (https://anchor.fm/) and Buzzsprout (https://www.buzzsprout.com/) are websites that can help with podcast hosting and distribution. Source: about 1 year ago

• what things should one think about when choosing a host?

  - ownership of my podcasts, apparently anchor.fm owns your podcast. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago