Software Alternatives, Accelerators & Startups

Anchor.fm VS LiveAgent

Compare Anchor.fm VS LiveAgent and see what are their differences

Anchor.fm logo Anchor.fm

Record bite-sized podcasts that anyone can join ⚓

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Anchor.fm Landing page
    Landing page //
    2023-04-10
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Anchor.fm

Website
anchor.fm
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

Anchor.fm features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Anchor.fm videos

Anchor.fm review Watch Before Using

More videos:

  • Review - Should I Use Anchor.FM For My Podcast?

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Anchor.fm and LiveAgent)
Podcast Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Podcast Hosting
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Anchor.fm and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Anchor.fm and LiveAgent. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Anchor.fm and LiveAgent

Anchor.fm Reviews

10 Best Podcast Hosting Platforms In 2022 – Review & Comparisons
If you get sponsored, expect to pay a lot more in fees with Anchor. For example, where Podcorn charges 10%, Anchor Sponsorship charges 30%. This means if you earn $10 with Anchor, they will take $3, and a $0.25 processing fee as well as a $0.25 cashout fee leaving you with just $6.50. If you host with RSS and use Podcorn to sponsor your show, your fee will be 10% – so if you...
Source: rss.com
23 Best Podcast Hosting Platforms in 2022 (Free and Cheap)A Collection and Review of the Top Platforms to Host Your Podcast
However, there are a couple of big limitations that come into the picture when you choose Anchor to host your podcast… making them far from the best choice if you want your podcast to eventually make money one day. For one, Anchor doesn’t offer an embeddable podcast player that you can use to embed episodes directly into posts on your blog. Second, your monetization...
Source: www.ryrob.com
12+ Brilliant Patreon Alternatives to Monetize Your Audience
Anchor, the super simple mobile podcast production and distribution app, has a Patreon-style subscription service called Listener Support. Anchor creators can activate Listener Support to receive recurring donations from fans.
Podcast hosting
For hobby podcasters: Anchor and Soundcloud both provide a free hosting solution. They're both limited in terms of functionality (and both use ads to earn revenue).
Source: transistor.fm

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, Anchor.fm seems to be more popular. It has been mentiond 92 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Anchor.fm mentions (92)

  • Coming up next: Sunday at 9:00 am ET on #theneoliberalround #podcast: Is u/X the new Resolve to #socialmedia?
    Is u/elonmusk the X-Factor? X-etiquette? Subscribe for free via u/YouTube https://youtube.com/@renaldomckenzie or via audio podcast. Find your stream here: @forpodcasters https://anchor.fm/. Source: 8 months ago
  • What are "good" daily streaming benchmarks for a podcast?
    I supposed that sort of lends to another question I have - are podcasts even downloaded these days? Or are they streamed? For example, the anchor.fm analytics don't even give me download numbers. Source: about 1 year ago
  • Need suggestions for a good, cheap, affordable collar mic to start a podcast
    Hey planning on starting a small podcast with some old friends. Need suggestions on a mic that can provide a decent audio quality on anchor.fm Also keep in mind that we're just interns right now so can't afford a huge bill and if the product is widely available on Amazon India that would be great. Thanks. Source: about 1 year ago
  • 5 Unconventional Social Media Marketing Strategies to Give Your Business a Boost
    Get Creative with Your Content: Canva (https://www.canva.com/) is a website that offers a variety of templates and design tools to help you create visually appealing content like GIFs and social media posts. Anchor (https://anchor.fm/) and Buzzsprout (https://www.buzzsprout.com/) are websites that can help with podcast hosting and distribution. Source: about 1 year ago
  • what things should one think about when choosing a host?
    - ownership of my podcasts, apparently anchor.fm owns your podcast. Source: about 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Anchor.fm and LiveAgent, you can also consider the following products

Buzzsprout - Buzzsprout is a leading Podcast platform that allows you to enjoy, host, promote and track your own podcast.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Acast - All in one solution for podcast creators and listeners 🎙

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Podbean - A better way to discover and play all your favorite podcasts anywhere, anytime.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.