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Alcatel-Lucent Call Center Office VS Verint Workforce Optimization

Compare Alcatel-Lucent Call Center Office VS Verint Workforce Optimization and see what are their differences

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Alcatel-Lucent Call Center Office logo Alcatel-Lucent Call Center Office

A scalable and reliable contact center solution for up to 5,000 agents.

Verint Workforce Optimization logo Verint Workforce Optimization

Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.
  • Alcatel-Lucent Call Center Office Landing page
    Landing page //
    2023-01-25
  • Verint Workforce Optimization Landing page
    Landing page //
    2023-07-03

Category Popularity

0-100% (relative to Alcatel-Lucent Call Center Office and Verint Workforce Optimization)

Alcatel-Lucent Call Center Office

Verint Workforce Optimization

Communication
48 48%
Communication
52% 52
Customer Support
15 15%
Customer Support
85% 85
Call Center Software
100 100%
Call Center Software
0% 0
Employee Scheduling
0 0%
Employee Scheduling
100% 100

User comments

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What are some alternatives?

When comparing Alcatel-Lucent Call Center Office and Verint Workforce Optimization, you can also consider the following products

Cisco Unified Contact Center - The Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, and multichannel contact management over an IP infrastructure.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

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