Verint Workforce Optimization Alternatives

Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

paid Free Trial $15.0 / Monthly (Professional version (user/month))

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Burndown is project management, automated. Our smart scheduling technology constantly manages your team's schedule - based on your priorities, progress, and capacity - so you don’t have to.

Try for free paid Free Trial $5.0 / Monthly (Per User)

Simpler, smarter and fairer scheduling software for customer support teams at scale

freemium £15.0 / Monthly (All features included)

A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

injixo is a cloud-based workforce management software for call centers.

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Learn how to increase productivity and manage better engagement with your employees. Provide the best service for your customers.

Workforce management, quality and performance management, analytics, cloud or on-premise

When I Work is an employee scheduling and communication app using the web, mobile apps, text messaging, social media, and email.

Mattersight provides personality-based software applications.

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.