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Alcatel-Lucent Call Center Office VS Avaya

Compare Alcatel-Lucent Call Center Office VS Avaya and see what are their differences

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Alcatel-Lucent Call Center Office logo Alcatel-Lucent Call Center Office

A scalable and reliable contact center solution for up to 5,000 agents.

Avaya logo Avaya

Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.
  • Alcatel-Lucent Call Center Office Landing page
    Landing page //
    2023-01-25
  • Avaya Landing page
    Landing page //
    2023-09-23

Alcatel-Lucent Call Center Office videos

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Avaya videos

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Avaya CU360 Evaluation

More videos:

  • Review - A quick tour through the Avaya IX Collaboration Device
  • Review - The Avaya 1120e IP Desk Phone Review

Category Popularity

0-100% (relative to Alcatel-Lucent Call Center Office and Avaya)

Alcatel-Lucent Call Center Office

Avaya

Communication
21 21%
Communication
79% 79
Call Center Software
36 36%
Call Center Software
64% 64
Enterprise Communication
0 0%
Enterprise Communication
100% 100
VoIP
100 100%
VoIP
0% 0

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Alcatel-Lucent Call Center Office and Avaya

Alcatel-Lucent Call Center Office Reviews

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Avaya Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Over 90% of Fortune 100 companies use an Avaya product to manage their contact center, according to the Avaya website. That's because it's been a heavyweight in the communications industry for years. With multiple advanced features in its standard platform, you can be sure you're getting an enterprise-level product when using Avaya's omnichannel contact center solution.
Source: blog.hubspot.com

What are some alternatives?

When comparing Alcatel-Lucent Call Center Office and Avaya, you can also consider the following products

Cisco Unified Contact Center - The Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, and multichannel contact management over an IP infrastructure.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

MiContact Center - Cloud contact center solutions

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