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Verint Workforce Optimization VS NICE inContact CXone

Compare Verint Workforce Optimization VS NICE inContact CXone and see what are their differences

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Burndown is project management, automated. Our smart scheduling technology constantly manages your team's schedule - based on your priorities, progress, and capacity - so you don’t have to. featured
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Verint Workforce Optimization logo Verint Workforce Optimization

Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.
  • Verint Workforce Optimization Landing page
    Landing page //
    2023-07-03
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26

Verint Workforce Optimization videos

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NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Category Popularity

0-100% (relative to Verint Workforce Optimization and NICE inContact CXone)

Verint Workforce Optimization

NICE inContact CXone

Customer Support
56 56%
Customer Support
44% 44
Communication
24 24%
Communication
76% 76
Employee Scheduling
54 54%
Employee Scheduling
46% 46
Customer Service
51 51%
Customer Service
49% 49

User comments

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What are some alternatives?

When comparing Verint Workforce Optimization and NICE inContact CXone, you can also consider the following products

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Assembled.com - A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

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