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Verint Workforce Optimization VS Genesys PureConnect

Compare Verint Workforce Optimization VS Genesys PureConnect and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Verint Workforce Optimization logo Verint Workforce Optimization

Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
  • Verint Workforce Optimization Landing page
    Landing page //
    2023-07-03
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25

Category Popularity

0-100% (relative to Verint Workforce Optimization and Genesys PureConnect)

Verint Workforce Optimization

Genesys PureConnect

Customer Support
14 14%
Customer Support
86% 86
Communication
5 5%
Communication
95% 95
Employee Scheduling
100 100%
Employee Scheduling
0% 0
Customer Service
100 100%
Customer Service
0% 0

User comments

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What are some alternatives?

When comparing Verint Workforce Optimization and Genesys PureConnect, you can also consider the following products

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

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