Software Alternatives & Reviews

Acorn PLMS VS Freshdesk

Compare Acorn PLMS VS Freshdesk and see what are their differences

Acorn PLMS logo Acorn PLMS

Acorn PLMS (performance learning management system) is a dynamic AI-powered platform for learning experiences synchronized to business performance. Acorn addresses the issue of multiple LMSs plaguing orgs, providing one PLMS for all use cases.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • Acorn PLMS Landing page
    Landing page //
    2023-11-07

Acorn's AI-powered PLMS addresses the topics of performance & learning in one platform, allowing enterprises, governments and other orgs worldwide to consistently align individual growth with business objectives. With Acorn, leaders can continually assess and improve learners based on specific company and role-based capabilities.

The perfect enabler for employee training, onboarding, compliance training, association learning, & more.

Acorn’s AI collects tangible evidence of behavior change, creating a comprehensive record of individual learning experiences mapped to their impact on performance. This makes it easier for companies to identify people with desired capabilities, promote from within and enhance retention & engagement.

Key features: - Impact, not overload - Deliver effective blended learning - Link learning with performance - Report in minutes not hours

Looking for an AI-powered LMS with boundless configurability? Book a demo at: https://acorn.works/book-a-demo-form

  • Freshdesk Landing page
    Landing page //
    2022-01-28

Acorn PLMS

$ Details
paid Free Trial
Platforms
Browser Web Mac OSX Google Chrome Cross Platform Safari REST API Chrome OS Internet Explorer Microsoft Teams
Release Date
2014 January

Acorn PLMS features and specs

  • My Profile/My Learning: yes
  • Courses: yes
  • Reporting: Yes
  • Performance Management: Yes
  • Skills Register: yes
  • Resource Library: yes
  • Advanced Calendar: yes
  • Onboarding/Induction Catalogue: yes
  • Getting Started Videos: yes
  • Studies Assistance: yes
  • Activity Library: yes
  • System Emails: yes
  • Approval Workflow: yes
  • Development Plan: yes
  • Capability Assessment: yes
  • CPD Points: yes
  • Multi Tenancy: yes
  • Workforce Planning: yes
  • Capability Lirbary: yes

Freshdesk features and specs

No features have been listed yet.

Acorn PLMS videos

Acorn LMS in 2 Minutes

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Acorn PLMS and Freshdesk)
Education
100 100%
0% 0
Customer Support
0 0%
100% 100
LMS
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Acorn PLMS and Freshdesk.

Who are some of the biggest customers of your product?

Acorn PLMS's answer

  • USRowing
  • Feeding America
  • Yale University
  • Federation of Virginia Food Banks
  • Alinta Energy
  • The Australian Securities and Investments Commission (ASIC)
  • Australian Attorney-General's Department
  • Department of the Prime Minister and Cabinet
  • Australian Government Department of Education
  • Australian Transaction Reports and Analysis Centre (AUSTRAC)
  • Department of Agriculture, Fisheries and Forestry
  • Department of Infrastructure, Transport, Regional Development, Communications and the Arts
  • Department of Social Services (DSS)
  • Department of Finance
  • Comcare
  • Queensland Corrective Services

What makes your product unique?

Acorn PLMS's answer

Acorn PLMS uniquely allows organizations to address the topics of performance and learning in one platform, something legacy LMSs, performance solutions, and other hr tech tools struggle with addressing. With Acorn’s Performance Learning Management System, people leaders can continually assess and improve learners based on their specific company and role-based capabilities.

Acorn is the only solution that guides learners step by step to master the specific capabilities of their roles that will accelerate organizational performance.

How would you describe your primary audience?

Acorn PLMS's answer

Acorn's primary audience at an organizational level is any organization that has a business priority to link learning and performance. Plus, they are solving for this by having a capability- and competency-led learning strategy.

Unlike legacy Learning Management Systems, a PLMS can tangibly impact business performance. Our audience includes the HR leadership and L&D teams, but Acorn also supports those in roles such as Organizational Development, Organizational Effectiveness and Human Resource Business Partners and directors who support large departments in enterprise-size businesses.

What's the story behind your product?

Acorn PLMS's answer

Across our years in the L&D space, we've spoken directly to thousands of global industry leaders and end users. We've heard many times over from both sides of the table that corporate learning is disconnected from performance; there isn't a proper solution for this problem. Legacy LMS and Performance solutions have failed to inspire growth. Expectations for businesses, governments, nonprofits and other institutions to perform have skyrocketed as the world gets more connected, busier and focused on efficiency. However, organizations are bogged down by their slowest link – smart people who could be operating at their maximum potential but aren’t.

Acorn is the antidote as a PLMS - we've created this software solution to address these issues. Modern L&D experiences need a Performance Learning Management System (PLMS) platform to link learning and performance so that organizations can meet their goals in one place. It is important that this is done in one system, after decades of failed integrations from disparate systems built for different goals.

To L&D and HR professionals, Acorn is the platform for building inspiring and efficient training experiences that engage people to be exceptional at their companies.

To business leaders, Acorn is the PLMS platform that tightly syncs L&D investments to performance, helping organizations meet and exceed their goals.

Which are the primary technologies used for building your product?

Acorn PLMS's answer

Acorn PLMS is developed using PHP and Javascript as the primary programming languages, providing a robust foundation for both backend and data processing tasks. For the front end, we employ JavaScript with React, ensuring a dynamic and responsive user interface. The server-side logic and functionality are powered by PHP, allowing for efficient handling of concurrent connections. Our hosting infrastructure is built on Amazon Web Services (AWS), leveraging the scalability, reliability, and security features that AWS offers to ensure a seamless and secure learning environment.

In terms of database management, we utilize MySQL, a powerful open-source relational database system. This choice enables efficient data storage and retrieval, supporting the PLMS's requirements for managing diverse learning content. The PLMS integrates seamlessly with external systems through Restful APIs, and user authentication is handled securely with OAuth protocols. Version control is managed using Git, facilitating collaborative development and ensuring a systematic approach to code management. Additionally, our PLMS adheres to high-security standards, with IRAP (Information Security Registered Assessors Program) measures in place to safeguard user data and maintain the integrity of the learning platform.

Why should a person choose your product over its competitors?

Acorn PLMS's answer

Acorn PLMS solves a problem in the Learning & Development (L&D) space that has persisted for a long time — corporate learning being disconnected from performance. Legacy LMS tools and performance management processes are too complicated and expensive to manage and ineffective at tying L&D efforts to business performance goals.

Here are the issues driving LMS disparagement and disenchantment: -Too many tools/LMSs to manage -Participant disengagement with required or recommended training as well as perceived disenchantment with the LMS experience generally -Learners are simply not using existing available content despite organizations’ huge investments -Internal peer-to-peer interactions are not captured and shared -Can’t codify capabilities nor accurately map employee progress to individual and organizational performance -Can’t identify individuals possessing capabilities to teach and promote from within the organization

Acorn PLMS was created out of these issues to address them head-on. Modern L&D experiences need a PLMS platform to link learning and performance so that organizations can meet their goals in one place.

With Acorn, leaders can focus on capabilities and competencies uplift across the workforce, deliver effective blended learning, link learning with performance, and lastly, report in minutes not hours.

User comments

Share your experience with using Acorn PLMS and Freshdesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Acorn PLMS and Freshdesk

Acorn PLMS Reviews

We have no reviews of Acorn PLMS yet.
Be the first one to post

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Acorn PLMS mentions (0)

We have not tracked any mentions of Acorn PLMS yet. Tracking of Acorn PLMS recommendations started around Mar 2021.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Acorn PLMS and Freshdesk, you can also consider the following products

FlexiQuiz - FlexiQuiz is a powerful online test generator that enables you to create engaging online quizzes, tests, or exams in minutes. Choose from 100's of features to create a customized quiz that meets your objectives for business, education, or fun.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Fiverr Business - Connect with vetted, talented freelancers that help you get every task done.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Kineo - Kineo is a global workplace learning company that helps businesses improve performance through learning and technology. Specialists in elearning content and LMS

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.