Acorn PLMS VS LiveAgent

Acorn PLMS's answer

Acorn PLMS uniquely allows organizations to address the topics of performance and learning in one platform, something legacy LMSs, performance solutions, and other hr tech tools struggle with addressing. With Acorn’s Performance Learning Management System, people leaders can continually assess and improve learners based on their specific company and role-based capabilities.

Acorn is the only solution that guides learners step by step to master the specific capabilities of their roles that will accelerate organizational performance.

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Acorn PLMS's answer

Acorn PLMS solves a problem in the Learning & Development (L&D) space that has persisted for a long time — corporate learning being disconnected from performance. Legacy LMS tools and performance management processes are too complicated and expensive to manage and ineffective at tying L&D efforts to business performance goals.

Here are the issues driving LMS disparagement and disenchantment: -Too many tools/LMSs to manage -Participant disengagement with required or recommended training as well as perceived disenchantment with the LMS experience generally -Learners are simply not using existing available content despite organizations’ huge investments -Internal peer-to-peer interactions are not captured and shared -Can’t codify capabilities nor accurately map employee progress to individual and organizational performance -Can’t identify individuals possessing capabilities to teach and promote from within the organization

Acorn PLMS was created out of these issues to address them head-on. Modern L&D experiences need a PLMS platform to link learning and performance so that organizations can meet their goals in one place.

With Acorn, leaders can focus on capabilities and competencies uplift across the workforce, deliver effective blended learning, link learning with performance, and lastly, report in minutes not hours.

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

Acorn PLMS's answer

Acorn's primary audience at an organizational level is any organization that has a business priority to link learning and performance. Plus, they are solving for this by having a capability- and competency-led learning strategy.

Unlike legacy Learning Management Systems, a PLMS can tangibly impact business performance. Our audience includes the HR leadership and L&D teams, but Acorn also supports those in roles such as Organizational Development, Organizational Effectiveness and Human Resource Business Partners and directors who support large departments in enterprise-size businesses.

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

Acorn PLMS's answer

Across our years in the L&D space, we've spoken directly to thousands of global industry leaders and end users. We've heard many times over from both sides of the table that corporate learning is disconnected from performance; there isn't a proper solution for this problem. Legacy LMS and Performance solutions have failed to inspire growth. Expectations for businesses, governments, nonprofits and other institutions to perform have skyrocketed as the world gets more connected, busier and focused on efficiency. However, organizations are bogged down by their slowest link – smart people who could be operating at their maximum potential but aren’t.

Acorn is the antidote as a PLMS - we've created this software solution to address these issues. Modern L&D experiences need a Performance Learning Management System (PLMS) platform to link learning and performance so that organizations can meet their goals in one place. It is important that this is done in one system, after decades of failed integrations from disparate systems built for different goals.

To L&D and HR professionals, Acorn is the platform for building inspiring and efficient training experiences that engage people to be exceptional at their companies.

To business leaders, Acorn is the PLMS platform that tightly syncs L&D investments to performance, helping organizations meet and exceed their goals.

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Acorn PLMS's answer

Acorn PLMS is developed using PHP and Javascript as the primary programming languages, providing a robust foundation for both backend and data processing tasks. For the front end, we employ JavaScript with React, ensuring a dynamic and responsive user interface. The server-side logic and functionality are powered by PHP, allowing for efficient handling of concurrent connections. Our hosting infrastructure is built on Amazon Web Services (AWS), leveraging the scalability, reliability, and security features that AWS offers to ensure a seamless and secure learning environment.

In terms of database management, we utilize MySQL, a powerful open-source relational database system. This choice enables efficient data storage and retrieval, supporting the PLMS's requirements for managing diverse learning content. The PLMS integrates seamlessly with external systems through Restful APIs, and user authentication is handled securely with OAuth protocols. Version control is managed using Git, facilitating collaborative development and ensuring a systematic approach to code management. Additionally, our PLMS adheres to high-security standards, with IRAP (Information Security Registered Assessors Program) measures in place to safeguard user data and maintain the integrity of the learning platform.

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Acorn PLMS's answer

• USRowing
• Feeding America
• Yale University
• Federation of Virginia Food Banks
• Alinta Energy
• The Australian Securities and Investments Commission (ASIC)
• Australian Attorney-General's Department
• Department of the Prime Minister and Cabinet
• Australian Government Department of Education
• Australian Transaction Reports and Analysis Centre (AUSTRAC)
• Department of Agriculture, Fisheries and Forestry
• Department of Infrastructure, Transport, Regional Development, Communications and the Arts
• Department of Social Services (DSS)
• Department of Finance
• Comcare
• Queensland Corrective Services

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.