Software Alternatives & Reviews

Acorn PLMS VS Zendesk

Compare Acorn PLMS VS Zendesk and see what are their differences

Acorn PLMS logo Acorn PLMS

Acorn PLMS (performance learning management system) is a dynamic AI-powered platform for learning experiences synchronized to business performance. Acorn addresses the issue of multiple LMSs plaguing orgs, providing one PLMS for all use cases.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Acorn PLMS Landing page
    Landing page //
    2023-11-07

Acorn's AI-powered PLMS addresses the topics of performance & learning in one platform, allowing enterprises, governments and other orgs worldwide to consistently align individual growth with business objectives. With Acorn, leaders can continually assess and improve learners based on specific company and role-based capabilities.

The perfect enabler for employee training, onboarding, compliance training, association learning, & more.

Acorn’s AI collects tangible evidence of behavior change, creating a comprehensive record of individual learning experiences mapped to their impact on performance. This makes it easier for companies to identify people with desired capabilities, promote from within and enhance retention & engagement.

Key features: - Impact, not overload - Deliver effective blended learning - Link learning with performance - Report in minutes not hours

Looking for an AI-powered LMS with boundless configurability? Book a demo at: https://acorn.works/book-a-demo-form

  • Zendesk Landing page
    Landing page //
    2022-03-08

Acorn PLMS

$ Details
paid Free Trial
Platforms
Browser Web Mac OSX Google Chrome Cross Platform Safari REST API Chrome OS Internet Explorer Microsoft Teams
Release Date
2014 January

Acorn PLMS features and specs

  • My Profile/My Learning: yes
  • Courses: yes
  • Reporting: Yes
  • Performance Management: Yes
  • Skills Register: yes
  • Resource Library: yes
  • Advanced Calendar: yes
  • Onboarding/Induction Catalogue: yes
  • Getting Started Videos: yes
  • Studies Assistance: yes
  • Activity Library: yes
  • System Emails: yes
  • Approval Workflow: yes
  • Development Plan: yes
  • Capability Assessment: yes
  • CPD Points: yes
  • Multi Tenancy: yes
  • Workforce Planning: yes
  • Capability Lirbary: yes

Zendesk features and specs

No features have been listed yet.

Acorn PLMS videos

Acorn LMS in 2 Minutes

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Acorn PLMS and Zendesk)
Education
100 100%
0% 0
Customer Support
0 0%
100% 100
LMS
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Acorn PLMS and Zendesk.

Who are some of the biggest customers of your product?

Acorn PLMS's answer

  • USRowing
  • Feeding America
  • Yale University
  • Federation of Virginia Food Banks
  • Alinta Energy
  • The Australian Securities and Investments Commission (ASIC)
  • Australian Attorney-General's Department
  • Department of the Prime Minister and Cabinet
  • Australian Government Department of Education
  • Australian Transaction Reports and Analysis Centre (AUSTRAC)
  • Department of Agriculture, Fisheries and Forestry
  • Department of Infrastructure, Transport, Regional Development, Communications and the Arts
  • Department of Social Services (DSS)
  • Department of Finance
  • Comcare
  • Queensland Corrective Services

What makes your product unique?

Acorn PLMS's answer

Acorn PLMS uniquely allows organizations to address the topics of performance and learning in one platform, something legacy LMSs, performance solutions, and other hr tech tools struggle with addressing. With Acorn’s Performance Learning Management System, people leaders can continually assess and improve learners based on their specific company and role-based capabilities.

Acorn is the only solution that guides learners step by step to master the specific capabilities of their roles that will accelerate organizational performance.

How would you describe your primary audience?

Acorn PLMS's answer

Acorn's primary audience at an organizational level is any organization that has a business priority to link learning and performance. Plus, they are solving for this by having a capability- and competency-led learning strategy.

Unlike legacy Learning Management Systems, a PLMS can tangibly impact business performance. Our audience includes the HR leadership and L&D teams, but Acorn also supports those in roles such as Organizational Development, Organizational Effectiveness and Human Resource Business Partners and directors who support large departments in enterprise-size businesses.

What's the story behind your product?

Acorn PLMS's answer

Across our years in the L&D space, we've spoken directly to thousands of global industry leaders and end users. We've heard many times over from both sides of the table that corporate learning is disconnected from performance; there isn't a proper solution for this problem. Legacy LMS and Performance solutions have failed to inspire growth. Expectations for businesses, governments, nonprofits and other institutions to perform have skyrocketed as the world gets more connected, busier and focused on efficiency. However, organizations are bogged down by their slowest link – smart people who could be operating at their maximum potential but aren’t.

Acorn is the antidote as a PLMS - we've created this software solution to address these issues. Modern L&D experiences need a Performance Learning Management System (PLMS) platform to link learning and performance so that organizations can meet their goals in one place. It is important that this is done in one system, after decades of failed integrations from disparate systems built for different goals.

To L&D and HR professionals, Acorn is the platform for building inspiring and efficient training experiences that engage people to be exceptional at their companies.

To business leaders, Acorn is the PLMS platform that tightly syncs L&D investments to performance, helping organizations meet and exceed their goals.

Which are the primary technologies used for building your product?

Acorn PLMS's answer

Acorn PLMS is developed using PHP and Javascript as the primary programming languages, providing a robust foundation for both backend and data processing tasks. For the front end, we employ JavaScript with React, ensuring a dynamic and responsive user interface. The server-side logic and functionality are powered by PHP, allowing for efficient handling of concurrent connections. Our hosting infrastructure is built on Amazon Web Services (AWS), leveraging the scalability, reliability, and security features that AWS offers to ensure a seamless and secure learning environment.

In terms of database management, we utilize MySQL, a powerful open-source relational database system. This choice enables efficient data storage and retrieval, supporting the PLMS's requirements for managing diverse learning content. The PLMS integrates seamlessly with external systems through Restful APIs, and user authentication is handled securely with OAuth protocols. Version control is managed using Git, facilitating collaborative development and ensuring a systematic approach to code management. Additionally, our PLMS adheres to high-security standards, with IRAP (Information Security Registered Assessors Program) measures in place to safeguard user data and maintain the integrity of the learning platform.

Why should a person choose your product over its competitors?

Acorn PLMS's answer

Acorn PLMS solves a problem in the Learning & Development (L&D) space that has persisted for a long time — corporate learning being disconnected from performance. Legacy LMS tools and performance management processes are too complicated and expensive to manage and ineffective at tying L&D efforts to business performance goals.

Here are the issues driving LMS disparagement and disenchantment: -Too many tools/LMSs to manage -Participant disengagement with required or recommended training as well as perceived disenchantment with the LMS experience generally -Learners are simply not using existing available content despite organizations’ huge investments -Internal peer-to-peer interactions are not captured and shared -Can’t codify capabilities nor accurately map employee progress to individual and organizational performance -Can’t identify individuals possessing capabilities to teach and promote from within the organization

Acorn PLMS was created out of these issues to address them head-on. Modern L&D experiences need a PLMS platform to link learning and performance so that organizations can meet their goals in one place.

With Acorn, leaders can focus on capabilities and competencies uplift across the workforce, deliver effective blended learning, link learning with performance, and lastly, report in minutes not hours.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Acorn PLMS and Zendesk

Acorn PLMS Reviews

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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Acorn PLMS mentions (0)

We have not tracked any mentions of Acorn PLMS yet. Tracking of Acorn PLMS recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing Acorn PLMS and Zendesk, you can also consider the following products

FlexiQuiz - FlexiQuiz is a powerful online test generator that enables you to create engaging online quizzes, tests, or exams in minutes. Choose from 100's of features to create a customized quiz that meets your objectives for business, education, or fun.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Fiverr Business - Connect with vetted, talented freelancers that help you get every task done.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Kineo - Kineo is a global workplace learning company that helps businesses improve performance through learning and technology. Specialists in elearning content and LMS

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!