Software Alternatives, Accelerators & Startups
Register | Login

3Shape VS Zendesk

Compare 3Shape VS Zendesk and see what are their differences

Setuply
Setuply: Transform Clients into Brand Advocates. An AI-powered, purpose-built platform for client onboarding and lifecycle management, helping B2B teams accelerate revenue recognition, boost retention, and scale operations with confidence. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

3Shape logo 3Shape

3Shape award-winning dental 3D scanners, CAD/CAM & other digital solutions help dentists and orthodontists digitize dentistry & improve patient experience.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • 3Shape Landing page
    Landing page //
    2023-05-22
  • Zendesk Landing page
    Landing page //
    2024-05-06

3Shape features and specs

  • Advanced Technology
    3Shape offers cutting-edge dental solutions powered by advanced scanning and design software, widely regarded as some of the best in the dental industry.
  • Comprehensive Product Range
    The company provides a wide range of dental products, including intraoral scanners, lab scanners, and CAD/CAM software, catering to various needs in dentistry.
  • Highly Accurate Scans
    3Shape scanners are known for their high precision and accuracy, which are crucial for successful dental treatments and prosthetic designs.
  • User-Friendly Interface
    The software interface of 3Shape products is designed to be intuitive and user-friendly, making it accessible for dental professionals with varying levels of technical expertise.
  • Strong Customer Support
    3Shape offers robust customer support, ensuring users receive assistance for technical issues and software updates promptly.

Possible disadvantages of 3Shape

  • High Cost
    3Shape products are often expensive, which might be a barrier for smaller dental practices or labs with limited budgets.
  • Learning Curve
    Despite having a user-friendly interface, the advanced features of 3Shape products may require significant training and adaptation time for new users.
  • Compatibility Issues
    Some users report compatibility issues between 3Shape software and other third-party dental systems or software.
  • Frequent Updates
    While regular updates are beneficial for maintaining software reliability and introducing new features, they may also require users to frequently adapt to new interfaces or functionalities.
  • Dependence on Internet Connectivity
    Some functionalities of 3Shape systems may require constant internet connectivity, which could be problematic in areas with unreliable internet service.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

3Shape videos

+ Add

3Shape TRIOS 4 Review: Full Arch Scanning + Caries Detection

More videos:

  • Review - Why I chose the 3Shape TRIOS intraoral scanner
  • Review - Review of the 3Shape Trios Move - new intraoral dental scanner

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to 3Shape and Zendesk)

3Shape

Zendesk

Medical Practice Management
100 100%
Medical Practice Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Dental Software
100 100%
Dental Software
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using 3Shape and Zendesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare 3Shape and Zendesk

3Shape Reviews

We have no reviews of 3Shape yet.
Be the first one to post

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

3Shape mentions (0)

We have not tracked any mentions of 3Shape yet. Tracking of 3Shape recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

What are some alternatives?

When comparing 3Shape and Zendesk, you can also consider the following products

Curve Hero - Curve Hero is a dental practice management that delivers office management via cloud, allowing you to access your patient data from anywhere

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SIDEXIS 4 - SIDEXIS 4 efficiently structures workflow and intuitive design and serves as a basis for further planning and diagnosis.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Planmeca Romexis - Planmeca Romexis is our flexible and intuitive all-in-one dental software platform. It provides a rich set of tools for dental facilities of all sizes.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Loading...