Capacity: AI-Powered Support Automation Platform Alternatives & Competitors

Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.

Key Gladly features:

Unified Customer View Multi-Channel Support Ease of Use Integration Capabilities

An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening. .

Key Simplify360 features:

Comprehensive Social Monitoring Omni-Channel Engagement Robust Analytics Customizable Dashboards

Free Trial

Consent-Based Identification of the Person Visiting Your Website Including First Name, Last Name, Email & 37 Other Data Points. Identify and Influence Your Engaged Website Visitors into Sales-Ready Leads – Before You Commit a Single Working Hour.

Key VisualVisitor features:

AI Sales Rep WebID +Person (B2C) WebID +Employee (B2B) Who To Contact - Contact Database (B2B)

Try for free paid Free Trial $299.0 / Monthly (WebID Includes 1,000 Identifications )

AlphaChat is a no code platform for automating customer service chat with Natural Language Understanding Conversational AI.

Key Alphachat.ai features:

User-Friendly Interface Customizability Integration Capabilities AI-Powered Conversations

Action.ai is another conversational AI platform that allows businesses to create and maintain language classifiers through conversational interfaces like chatbots and virtual assistants.

Key Action.ai features:

Natural Language Processing Ease of Integration Customizability Scalability

Khoros community and social media management software that makes it easy for marketing and support teams to deliver the best customer experiences.

Key Khoros Marketing features:

Comprehensive Platform Community Engagement Advanced Analytics Highly Customizable

Twilio Autopilot is another conversational AI platform that is helpful in building bots, IVRs, voice assistants, and many more.

Key Twilio Autopilot features:

Scalability Omnichannel Support AI-Driven Integration Capabilities

Conversational AI across the organization - service, operations, marketing, sales and HR.

Key Cognigy.AI features:

User-Friendly Interface Extensive Integration Capabilities Multilingual Support Advanced Natural Language Understanding

Zowie is the customer service automation platform that allows its users to sell their services online.

Key Zowie AI Customer Service Automation features:

Efficiency 24/7 Availability Cost Reduction Scalability

Chatbots.

Key Zendesk Answer Bot features:

Automated Responses 24/7 Availability Cost-Efficiency Scalability

Our AI customer service and support platform helps you take care of the customers you have worked so hard to win. Learn about Netomi and request a demo now.

Key Netomi features:

AI-Powered Automation Seamless Integration 24/7 Customer Support Customizable Workflows

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Key Intercom features:

User-friendly Interface Comprehensive Customer Communication Tools Customization and Integration Automation Capabilities

Your first digital employee.

Key Amelia.ai features:

Advanced Natural Language Processing Omnichannel Support Scalability Self-learning Abilities

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.

Key tawk.to features:

Free Plan Customizable Widget Multilingual Support Integration with Other Tools