Top 9 Knowledge Management Products in Customer Support

The top products on this list are Document360, ProProfs Knowledge Base, and Adobe RoboHelp. All products here are categorized as: Knowledge Management refers to the strategic process of capturing, organizing, sharing, and effectively utilizing information within an organization. SaaS solutions in this category enable businesses to centralize knowledge, enhance collaboration, and streamline access to critical information. These tools help companies improve decision-making, reduce redundancy, and ensure that valuable insights are easily accessible to employees, customers, and stakeholders. Common features include document management, content collaboration, knowledge base creation, and analytics to track usage and engagement. Platforms for managing customer inquiries and support tickets. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.