Software Alternatives & Reviews

Best helpdesk software of 2020: for ticketing and support

Recommended and mentioned products

  1. Social Customer Support and Help Desk and Ticketing

  2. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

    Visit Website

    What Ticket Systems do ya'll use? about 3 months ago:

    We use Freshdesk from Freshworks. Works great for us. No real complaints.
  3. Industry's first context-aware Helpdesk Software

    Visit Website freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)

    Free for dev - list of software (SaaS, PaaS, IaaS, etc.) about about 1 year ago:

    Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers.
  4. Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

    What ticketing software isn't hot garbage? about 7 months ago:

    One we used at a previous place, Https://kayako.com/ Small company, I'm sure there was not much effort put in customizing it. No idea on pricing but wouldn't expect it to be on the high side.
  5. SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

    paid Free Trial $995.0 / Annually (10 technicians)

  6. NinjaOne provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

    Visit Website paid Free Trial $3.0 / Monthly (Per Device)

  7. AS

    AgilSoft

    This hasn't been added to SaaSHub yet

  8. Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

    freemium $69.0 / Monthly (6 users / 50 GB / CRM+)

  9. Simplify service management and asset management with SolarWinds® Web Help Desk™.