The DevRel toolkit for API providers

1

Self-Hosted Trello

Most people know Trello as a project management tool, but it's also ideal for handling user feedback. Consolidating and sharing user feedback is one of the main pillars of DevRel, and your team needs to ensure that feedback is passed smoothly from users to product teams. At Amadeus for Developers, we've used Trello to built a complete feedback managemennt framework, complete with rules to help consolidate and prioritize user feedback in a scalable way.

#Office & Productivity #Project Management #Task Management 32 social mentions

2

Salesforce

If you ask your marketing team about Salesforce, they'll tell you it's the world's leading CRM platform. For DevRel, Salesforce's value is in managing support. Salesforce provides tools to help your DevRel team track and solve support tickets in an easy and productive way and it's built-in metrics also give you insight into your users' needs, pain points, and even market trends.

#Sales #CRM #Contact Management 62 social mentions

3

Apigee

Apigee is an API gateway that Amadeus and many other companies use to let developers connect with their data and services. As all the traffic passes through Apigee, it's also a great tool to gain insights into your customers and how they're using your APIs. Which of your APIs are used the most? What days do you see the highest traffic? These meaningful insights that Apigee provides are key to helping your DevRel analyze and optimize the developer funnel.

#API Tools #API Management #APIs 16 social mentions