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Trip.com

TRIP.COM: FLIGHTS & HOTELS is a hotel and flight booking app that makes it easy to find the best deals on accommodations and flights.

Trip.com

Trip.com Reviews and Details

This page is designed to help you find out whether Trip.com is good and if it is the right choice for you.

Screenshots and images

  • Trip.com Landing page
    Landing page //
    2023-09-06

Features & Specs

  1. Wide Range of Services

    Trip.com offers a comprehensive range of travel services, including flights, hotels, car rentals, and tours, allowing users to plan their entire trip in one place.

  2. Competitive Pricing

    The platform often provides competitive rates and discounts, making it a cost-effective option for travelers seeking budget-friendly options.

  3. User-Friendly Interface

    Trip.com features an intuitive and easy-to-navigate interface, which simplifies the booking process for users, even those with minimal tech experience.

  4. Mobile App Availability

    The Trip.com mobile app offers the convenience of booking and managing travel arrangements on-the-go, enhancing user flexibility.

  5. 24/7 Customer Support

    Trip.com provides round-the-clock customer support, ensuring assistance is available whenever travelers need it.

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Social recommendations and mentions

We have tracked the following product recommendations or mentions on various public social media platforms and blogs. They can help you see what people think about Trip.com and what they use it for.
  • Denied boarding on Lufthansa flight in Changi, airline refuses to refund
    So, something very strange happened to me for the first time. I was denied boarding on a Lufthansa flight. The staff at the airport kept changing their excuse, and every time they came up with something, I had to prove it was wrong. (for example they said the ticket which I got online (trip.com) was paid in cash, then they said I need a transit visa which I did not need...) in the end they said they can't let me... Source: almost 2 years ago
  • Why are you booking flights with 3rd party websites?
    Skyscanner at times lead to websites such as trip.com which provides a ticket confirmation after 48 hours. I read somewhere that these thrid-party websites do bulk booking with airlines in order to gain bigger commissions. I book onced with trip.com and got the ticket within 48 hours. Source: almost 2 years ago
  • mainland Chinese data, number of tourists to mainland China in the first half of 2023 is only 6% of the number of tourists in first half 2019. Chinese Post asks the question: why the tourists are no longer coming? ๅค–ๅ›ฝๆธธๅฎขๅชๆœ‰็–ซๆƒ…ๅ‰็š„6%๏ผŒไธบไป€ไนˆไธๆฅไธญๅ›ฝๆ—…ๆธธไบ†๏ผŸ
    We booked everything else through trip.com so I'm hoping that will making things smoother, since they actually said they accepted foreigners. Source: almost 2 years ago
  • How can I recieve a client's credit card information securely and view it so I can book something on their behalf
    Alternatively if you are booking common routes, trip.com or Kiwi.com could hold the customers credit card details for you and middle man the transaction in a much safer way than holding the information yourself. You would still need their login to details which poses it's own risks. Source: almost 2 years ago
  • [Summary] Three weeks in China (Beijing -> Xi'An -> Zhangjiajie -> Guangxi -> Yunnan)
    Lijiang: I had initially booked a fast train between Guilin and Lijiang, it would have taken 11 hours to get there. Then I found a flight on trip.com for the same price: cancelled the train, got refunded and booked the flight everything by trip.com without any problem. Lijiang old town is super nice, even if it has been "fixed" and there are many things to do around it (Tiger Leaping Gorge, Yulong Snow Mountain,... Source: almost 2 years ago
  • VFS Italian Visa - London (Non-refundable tickets only?)
    Proper fully paid flight e-ticket receipt confirmations FROM THE AIRLINE ONLY, with payment invoice details and/or boarding passes, NON-REFUNDABLE; local travel agencies, foreign operators and third-party online platforms (i.e. Trip.com, Kiwi, etc.) are NOT accepted; changeable and refundable flights booked with KLM, Air France, Lufthansa, etc. Are NOT accepted at this stage. Source: almost 2 years ago
  • >50% lower hotel prices on trip.com? How is this possible?
    The thing that makes me uncomfortable to how ridiculously much cheaper the prices on trip.com are compared to anywhere else. I'm talking a room going for $200 on trip.com vs >$400 on booking.com. That's a discrepancy that just smells like some kind of scam to me. Source: about 2 years ago
  • โ‚ฌ10/โ‚ฌ20 off every flight from Trip.com (+ โ‚ฌ10 referral bonus)
    For an additional โ‚ฌ10/โ‚ฌ20 off for every flight, download Trip.com app and choose language: French, country: France, currency: Euro. Source: about 2 years ago
  • Underpaid payment wizzair
    So I booked 2 flights through trip.com , I checked in the first one with seat selection and everything was fine. When I tried to check in the 2nd flight something crashed while I was trying to pay and now it says I have underpaid payment and I should call the reservation owner which is trip.com. My flight is in 2 days and in wizzair website it says I will not be able to check in at the airport unless trip.com... Source: about 2 years ago
  • How long does it take to issue train tickets on trip.com?
    So my question is: how soon before a train trip, can you book online with trip.com? Are the tickets issued immediately, or within a few hours or in a few days? I cannot seem to find the info on their website. Source: about 2 years ago
  • Can I ask the airline to check my baggage through to final destination even if the ticket states I need to re-check my luggage at a transit airport?
    Hi all! I booked my flights from India to the USA (Delhi-Frankfurt-Chicago-Kansas City) through trip.com., and I will board all Lufthansa flights. Since they were all Lufthansa, I assumed (maybe incorrectly) that my baggage will be checked all the way through. I later checked my flight itinerary and saw that I will have to collect my baggage at Frankfurt and re-check them in. I do have a long layover (over 12... Source: about 2 years ago
  • Not an easy country to travel around
    2 - Use trip.com for trains - it's all in english works easy and fast. Source: about 2 years ago
  • China railways / real name ticketing / foreign passport holders
    Hmm...when was the last time you took a train ride in China? I just book via [c]trip.com nowadays. It's all e-ticket nowadays; you just scan the passport before getting on the train. Source: about 2 years ago
  • Watch Out! Don't select seats for flights using the Trip.com website/app
    Why even book the flight through trip.com then? Was it much cheaper than the airline web site? Source: over 2 years ago
  • How do you guys plan holidays in china?
    Holiday agency? No offense intended, but are you a boomer or something? Typically we 1) book flights where they are cheaper, usually it's directly from the airline, NOT trip.com, 2) book hotel on booking.com or trip.com, 3) research local attractions, roughly plan on what day we do what and just go. Source: over 2 years ago
  • Westjet Strike & Trip.com Refusing Refund
    - AMEX refused my chargeback due to "insufficient evidence" despite me uploading a detailed 9 page PDF outlining evidence of: trip.com's cancellation policy stating they follow the airline policy and the travel agent acknowledging the temporary policy. Source: over 2 years ago
  • Using Wechat pay and Alipay
    Are you looking at the international version or chinese version? I'm looking at trip.com now and I can book/pay with Visa/Mastercard/AMEX/JCB. Source: over 2 years ago
  • Question about travel insurance
    Go to insuremy trip.com and see the various companies, ratings and quotes. A good go to source. Source: over 2 years ago
  • Rebooking cebupac and pal
    PAL would be the same (100 fare difference + rebooking fee if allowed) but am not sure how that works with a 3rd party (trip.com) involved. In the future, never use 3rd party sites, super hassle and these types of tickets are very low priority for the airline to fix in case something goes wrong with your original flight. Source: over 2 years ago
  • Donโ€™t use third party apps if you can help it!
    I use 3rd party apps as well. Expedia and trip.com with no problems. Used it for international flights with multiple connections too. Source: over 2 years ago
  • Traveling with a new passport by train
    I buy train tickets through trip.com and have never had to 'register' my passport or anything like that. Just type the passport number in when booking your tickets then go to the ไบบๅทฅ channel at the station, and you're in. Source: over 2 years ago

Summary of the public mentions of Trip.com

Public Opinion of Trip.com: A Comprehensive Overview

Trip.com, a prominent online travel agency established in China, has gradually cemented its reputation globally by providing a comprehensive array of travel-related services such as flight bookings, hotel accommodations, vacation packages, and car rentals. This service versatility is complemented by its competitive pricing, making it a notable contender in sectors dominated by industry giants like Booking.com, Airbnb, and Agoda.

Strengths of Trip.com

The favorable perception of Trip.com largely stems from its competitive rates and user-centric functionalities. As highlighted in various articles, Trip.com excels in providing attractive pricing, particularly for travelers with European destinations like Paris and Rome in mind. The distinctive approach to displaying full prices with taxes and fees included in the initial results page is a feature that has garnered praise for its transparencyโ€”a rarity among competitors in the travel booking niche.

Moreover, Trip.com has shown commendable adaptability in accommodating diverse payment options, including the acceptance of major credit cards such as Visa/Mastercard, AMEX, and JCB, as well as regional payment methods like WeChat Pay and Alipay. This adaptability is crucial given Trip.comโ€™s expansive international reach.

Challenges and Criticisms

Despite its strengths, Trip.com is not free from critiques, often revolving around service delivery concerns and the functionality of its third-party intermediary role. Some users have encountered difficulties with booking confirmations and timely ticket issuance, which can cause significant inconvenience, especially if flights or accommodations are subject to strict timelines. Instances such as delayed confirmation times and occasional administrative errors during bookings have been flagged by customers.

Furthermore, the service's reliability in handling disputes with airlines over issues like denied boarding and refund policies has been questioned, with some customers experiencing slower response times or encountering barriers in communication when trying to resolve travel-related challenges. These experiences often underscore the risks associated with booking through third-party sites.

Opportunities and User Recommendations

Trip.com exhibits the potential for growth by further enhancing its customer service and resolution mechanisms, learning from user experiences and promptly addressing concerns. There is a valuable opportunity for Trip.com to refine its communication streams and response times to better manage customer expectations and disputes, especially surrounding third-party booking complications.

Travelers frequently benefit from leveraging Trip.comโ€™s lower price offerings and versatile service scope. To maximize their experience, users are encouraged to remain cautious about booking non-refundable options unless absolutely certain of their travel plans, ensuring they are informed of the terms and conditions that pertain to changes or cancellations.

Conclusion

In summary, Trip.com is acknowledged for its strategic pricing and expansive service offerings, contributing positively to its market reputation. However, continuous improvements in customer service resolution and clarity in the booking process could further solidify its standing among both domestic and international travelers. By maintaining its competitive edge and advancing service reliability, Trip.com can effectively convert occasional skepticism into consistent consumer confidence.

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Is Trip.com good? This is an informative page that will help you find out. Moreover, you can review and discuss Trip.com here. The primary details have not been verified within the last quarter, and they might be outdated. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.