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ngDesk

ngDesk is the 100% free help desk software for unlimited users with ticket management, instant alerts, and AI integration. Complete. Completely Free.

ngDesk Alternatives

The best ngDesk alternatives based on verified products, votes, reviews and other factors.
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  1. Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

    freemium $69.0 / Monthly (6 users / 50 GB / CRM+)

  2. Zendesk is a beautiful, lightweight help-desk solution.

  3. LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

    freemium $15.0 / Monthly (Ticket)

  4. Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

  5. Learn how elevio can help bring all your support channels into one, to provide the best support possible for your users

  6. Industry's first context-aware Helpdesk Software

    freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)

  7. Customer Service & Live Chat

  8. multi-channel inbox service for collaborative teams

  9. HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

  10. LiveChat - premium live chat software with a built-in help desk feature. Approach customers directly on the website, make connections and drive more sales using LiveChat.

    paid Free Trial $16.0 / Monthly (1 seat)

  11. PureCloud or Genesys PureCloud is a cloud-based call center solution designed for businesses of any sizes and industries.

  12. Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial

  13. EngageBay is an affordable all-in-one marketing, sales CRM and service helpdesk software for growing companies to acquire, engage and nurture web visitors to happy customers.

    freemium

ngDesk Reviews

  1. User avatar
    Every week or day we have a new problem.

    Nothing works as it should. Every week or day we have a new problem. Also the support is very bad. Most of the problems are open for months. The system is down very often and the end customers are complaining all the time. Don't use it. I don't know how can anyone have a good experience with ngDesk. They are not able to provide a stable and robust product.

    It is an easy application to understand. It has great potential but many flaws.

    The app crashes too often leaving everyone without access. The support stops giving answers because they do not know how to solve the problems. Users are constantly broken and cannot login again. Lots of functionality issues.

    Do not cheat users. They cannot offer a product that is not yet ready for use. It brought us more problems than solutions.


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This article was published on | Author: | Publisher: SaaSHub
Categories: Help Desk, Customer Support, Customer Service