Software Alternatives & Reviews


ngDesk is the 100% free help desk software for unlimited users with ticket management, instant alerts, and AI integration. Complete. Completely Free.

ngDesk Alternatives

The best ngDesk alternatives based on verified products, community votes, reviews and other factors.
Latest update:

  1. 18

    SRE based End to End IT Incident Management & Alerting and on-call management software for Cloud based applications


  2. 10

    Cloud based monitoring service

  3. 10

    Alerting and On-Call Management for Dev&Ops Teams

  4. Zendesk is a beautiful, lightweight help-desk solution.

    Visit Website

  5. On-Call. Simplified. Intelligent alert routing for the modern team.


  6. We make on-call suck less & help teams to solve problems faster.

  7. Zenduty is a state of the art incident management solution that provides cross-channel alerts to your team whenever critical incidents occur.

  8. Callbell is a software as a service platform for customer communication via Direct Messaging Apps

    freemium €3.5 / Monthly

  9. LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

    freemium $15.0 / Monthly (Ticket)

  10. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

    Visit Website

  11. With BigPanda you can automate your incident management process. Automatically group alerts into consolidated incidents. Try it now for free!

  12. Self-hosted, easily-deployable monitoring and alerts service - like a lightweight PagerDuty

  13. An open source alerting and incident escalation tool.

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ngDesk Reviews

  1. User avatar
    ngDesk is very easy to use!

    The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.

    🏁 Competitors: Zendesk
  2. User avatar
    Email support system

    ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.

  3. User avatar
    Very easy simple affordable tool

    ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.

    🏁 Competitors: Zendesk, Zoho CRM

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Author: | Publisher: SaaSHub
Categories: Incident Management, Monitoring Tools, Help Desk