Software Alternatives & Reviews

ngDesk VS Squadcast

Compare ngDesk VS Squadcast and see what are their differences

ngDesk logo ngDesk

ngDesk is the 100% free help desk software for unlimited users with ticket management, instant alerts, and AI integration. Complete. Completely Free.

Squadcast logo Squadcast

Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.
  • ngDesk Landing page
    Landing page //
    2022-10-29
  • Squadcast Landing page
    Landing page //
    2023-02-14

Squadcast is the only Integrated Reliability platform that unites on-call alerting and incident management along with Site Reliability Engineering (SRE) workflows under one hood and, in turn, automates human tasks efficiently.

Our goal is to be the most user-friendly incident management platform helping engineers do on-call scheduling and incident response, the SRE way.

Over the last few years, we have been diligently building and learning how to make alerting & on-call management more intuitive at a reactive level and automate SRE workflows at a proactive level. Our approach to long-term reliability, by rapidly evolving the way incident management is carried out, has resonated well with DevOps/SRE/IT teams globally.

Through our platform, we continue to demonstrate to companies how easy it is to adopt SRE practices which in turn helps them improve their incident resolution metrics and, ultimately, the reliability of their systems.

ngDesk

Categories
  • Incident Management
  • Monitoring Tools
  • Site Reliability
  • Notifications And Alerting
Website ngdesk.com
Pricing URL Official ngDesk Pricing
Details $-
Platforms
-

Squadcast

Categories
  • Incident Management
  • Notifications And Alerting
  • DevOps Tools
  • Site Reliability
  • Event Intelligence
  • Monitoring Tools
  • SSO
Website squadcast.com
Pricing URL Official Squadcast Pricing
Details $freemium
Platforms
Browser Android iOS REST API Generic HTTP API Google Chrome Firefox Safari Internet Explorer

ngDesk videos

Free Freshdesk Alternative: ngDesk

More videos:

Squadcast videos

Squadcast: Incident Resolution, The SRE Way

Category Popularity

0-100% (relative to ngDesk and Squadcast)
Incident Management
15 15%
85% 85
Notifications And Alerting
Monitoring Tools
13 13%
87% 87
Site Reliability
16 16%
84% 84

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ngDesk and Squadcast

ngDesk Reviews

  1. ngDesk is very easy to use!

    The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.

    🏁 Competitors: Zendesk
  2. Email support system

    ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.

  3. Very easy simple affordable tool

    ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.

    🏁 Competitors: Zendesk, Zoho CRM

Squadcast Reviews

PagerDuty Alternative
Get quickest resolution times using Squadcast Actions. Rollback instantly when a release breaches SLOs. Create executable runbooks for recurring incidents to streamline generic mitigation activities.

Social recommendations and mentions

Based on our record, Squadcast seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ngDesk mentions (0)

We have not tracked any mentions of ngDesk yet. Tracking of ngDesk recommendations started around Mar 2021.

Squadcast mentions (5)

  • What is the advantage of VBA vs. CiCode in PlantSCADA?
    In Aveva PlantSCADA what is the advantage of using VBA versus CiCode? Is it merely syntax? I was hoping that if I used VBA I would have easier access to a richer API. One of the main things I want to be able to do is to format and send some HTTP POSTs to squadcast.com for push notifications. Right now I'm doing this with an external .NET assembly I created. I thought maybe with VBA that the external DLL would... Source: 11 months ago
  • free-for.dev
    Squadcast.com - Squadcast is an end-to-end incident management software that's designed to help you promote SRE best practices. Free forever plan available for upto 10 users. - Source: dev.to / over 1 year ago
  • Fylamynt and Squadcast Team Up To Handle Cloud Incident Response, Management, and Remediation
    This is where a modern incident management & response platform like Squadcast comes to the rescue, helping organizations in their journey to deliver super-reliable services. Organizations can quickly and easily adopt Site Reliability Engineering (SRE) practices to improve their incident resolution metrics and ultimately, the reliability of their systems. - Source: dev.to / over 2 years ago
  • Grafana OnCall, the easiest way to do on-call management
    We started using Squadcast: https://squadcast.com Their free and lower prices tiers offer a lot of what others have on their top/most expensive tiers. Also, integrations with various alert sources are just easier in most cases. I spent I don't know how long trying to get OpsGenie to work before I gave up. - Source: Hacker News / over 2 years ago
  • Ask HN: Who is hiring? (September 2021)
    Squadcast | Engineering, Sales, Content... | Full-Time | Remote (Anywhere in India) | https://squadcast.com Squadcast is a cloud-based software designed around SRE practices with best-of-breed Incident Management & On-call Scheduling capabilities. Our goal to be the easiest incident response platform - helping engineers do on-call scheduling and incident management. We help organizations quickly and easily adopt... - Source: Hacker News / over 2 years ago

What are some alternatives?

When comparing ngDesk and Squadcast, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

PagerDuty - Cloud based monitoring service

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

VictorOps - We make on-call suck less & help teams to solve problems faster.

PagerTree - On-Call. Simplified. PagerTree empowers teams to share oncall responsibility and respond faster when incidents occur.

ServerSuit - ServerSuit is a browser based program that enables remote Linux administration, monitoring, website hosting, and server setup automation.