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ngDesk VS LogicMonitor

Compare ngDesk VS LogicMonitor and see what are their differences

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Powerful SaaS integration toolkit for SaaS developers - create, amplify, manage and publish native integrations from within your app. featured
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  2. » Videos
  3. » Reviews
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ngDesk logo ngDesk

ngDesk is the 100% free help desk software for unlimited users with ticket management, instant alerts, and AI integration. Complete. Completely Free.

LogicMonitor logo LogicMonitor

LogicMonitor is the SaaS performance monitoring platform for the world's best IT teams. Deploy Fast, Monitor More, Improve Ops.
  • ngDesk Landing page
    Landing page //
    2022-10-29
  • LogicMonitor Landing page
    Landing page //
    2023-10-18

ngDesk videos

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Free Freshdesk Alternative: ngDesk

More videos:

LogicMonitor videos

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An Introduction to LogicMonitor

More videos:

  • Review - Step Inside LogicMonitor [OUTDATED 2/4/20]
  • Review - Ted Baker Customer Fireside Chat | LogicMonitor Level Up Event June 2019

Category Popularity

0-100% (relative to ngDesk and LogicMonitor)

ngDesk

LogicMonitor

Incident Management
100 100%
Incident Management
0% 0
Monitoring Tools
3 3%
Monitoring Tools
97% 97
Notifications And Alerting
100 100%
Notifications And Alerting
0% 0
Log Management
0 0%
Log Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ngDesk and LogicMonitor

ngDesk Reviews

  1. ngDesk is very easy to use!

    The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.

    🏁 Competitors: Zendesk
  2. Email support system

    ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.

  3. Very easy simple affordable tool

    ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.

    🏁 Competitors: Zendesk, Zoho CRM

LogicMonitor Reviews

Top 10 PRTG Alternatives for Monitoring Networks and IT Infrastructure
If you’re not looking to be overwhelmed with network alerts, consider using LogicMonitor to automatically identify and take action for the most important alerts with 90% less noise.
Source: www.networkstraining.com
7 Best Containerization Software Solutions of 2022
LogicMonitor’s dynamic topology mapping feature provides an at-a-glance view of your entire infrastructure, including networks, servers, containers, and more.
Source: techgumb.com
8 Dynatrace Alternatives to Consider in 2021
LogicMonitor is a massive proponent of hybrid IT. It is extensible and secure infrastructure monitoring on a single platform. With over 2,000 integrations available, it is a powerful package with many features that support configuration monitoring and AIOps early warning systems.
Source: scoutapm.com
Best New Relic Alternatives for Application Performance Monitoring (Cloud & SaaS)
Their Auto-Discover feature scans your systems and pulls data and information into easy to read graphs and data points that help you manage and monitor pain points. LogicMonitor helps you be more proactive about monitoring mission critical systems and lets you look at historical data to plan for future growth and capacity planning.
Source: www.ittsystems.com
15 Best IT Monitoring Tools and Software
LogicMonitor offers monitoring templates and frequently expands to include new features that increase its functionality.
Source: blog.inedo.com

What are some alternatives?

When comparing ngDesk and LogicMonitor, you can also consider the following products

Squadcast - Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

Zabbix - Track, record, alert and visualize performance and availability of IT resources

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