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ngDesk VS VictorOps

Compare ngDesk VS VictorOps and see what are their differences

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ngDesk logo ngDesk

ngDesk is the 100% free help desk software for unlimited users with ticket management, instant alerts, and AI integration. Complete. Completely Free.

VictorOps logo VictorOps

We make on-call suck less & help teams to solve problems faster.
  • ngDesk Landing page
    Landing page //
    2022-10-29
  • VictorOps Landing page
    Landing page //
    2022-07-18

ngDesk videos

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Free Freshdesk Alternative: ngDesk

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VictorOps videos

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VictorOps

More videos:

  • Review - VictorOps Suggested Responders and Machine Learning

Category Popularity

0-100% (relative to ngDesk and VictorOps)

ngDesk

VictorOps

Incident Management
19 19%
Incident Management
81% 81
Monitoring Tools
12 12%
Monitoring Tools
88% 88
Notifications And Alerting
31 31%
Notifications And Alerting
69% 69
Site Reliability
18 18%
Site Reliability
82% 82

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ngDesk and VictorOps

ngDesk Reviews

  1. ngDesk is very easy to use!

    The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.

    🏁 Competitors: Zendesk
  2. Email support system

    ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.

  3. Very easy simple affordable tool

    ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.

    🏁 Competitors: Zendesk, Zoho CRM

VictorOps Reviews

Why VictorOps is the DevOps Alternative to PagerDuty
PagerDuty and VictorOps both support chat integrations (e.g., Slack and HipChat), yet only VictorOps offers bi-directional chat as well as native, in-app chat. Moreover, VictorOps uniquely integrates with GitHub and Jenkins to bring critical SDLC insights into the firefight.
Source: victorops.com

What are some alternatives?

When comparing ngDesk and VictorOps, you can also consider the following products

Squadcast - Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.

PagerDuty - Cloud based monitoring service

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

xMatters - xMatters transforms event data into intelligent communication IT teams, avoiding outages and disruptions

PagerTree - On-Call. Simplified. PagerTree empowers teams to share oncall responsibility and respond faster when incidents occur.

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