Mela Desk runs your IT department end to end: tickets with SLAs, a self-service portal, live chat, assets, approvals, problems and changes, plus an IT dashboard for uptime, capacity, applications and costs. In Amharic, English and 13 more languages.
A startup from Addis Ababa, Ethiopia, founded by Yohan Reta.
This page is designed to help you find out whether Mela Desk is good and if it is the right choice for you.
Mela Desk is a complete IT service management (ITSM) and help desk platform for organizations that want enterprise-grade service without enterprise complexity or per-agent pricing.
Single sign-on (Microsoft, Google), two-factor sign-in and passkeys, roles and permissions, a tamper-evident audit log, encrypted backups and a full API with webhooks. Install it on your own server or let us host it, so your data can stay in your country.
English, Français, Español, Português, Deutsch and Amharic, Afaan Oromo support among 15 languages,including the Ethiopian and Gregorian calendars, and support from a local team. A built-in assistant works without any external AI; Claude, OpenAI or DeepSeek can be switched on when you choose.
One yearly price per plan, unlimited requesters and tickets.
Listed in
Ticketing and SLAs
Web, email and phone requests in one queue with response and resolution targets, business hours and escalation
Email to ticket
Support mailboxes become tickets automatically, including Microsoft 365 and Google Workspace sign-in
Self-service portal
Staff raise and track requests and get suggested answers before they submit
Knowledge base
Articles with categories, versions, review and public or internal visibility
Asset management
Devices, licenses and custom asset types linked to tickets, with warranty alerts and CSV import
Automation rules
Route, assign, escalate and notify without manual work
Teams and routing
Departments, teams, shifts and round-robin or workload-based assignment
Reports and dashboards
Live operations dashboards and scheduled PDF reports for management
Satisfaction surveys
Customer satisfaction (CSAT) after every resolved ticket
Status page
Public incident and maintenance updates with announcements
Single sign-on
Microsoft and Google sign-in, enforced per organization
Security
Two-factor sign-in, passkeys, roles and permissions, tamper-evident audit log
Multi-organization
Branches or client companies on one installation, fully separated
15 languages
English, Amharic, Afaan Oromo, Arabic, French and 10 more, including right-to-left
AI assistant
Built-in assistant on your own server; optional Claude, OpenAI or DeepSeek
API and webhooks
REST API with tokens and webhooks for ERP, HR and monitoring systems
Mobile app
Installable web app for Android and iPhone with push notifications
Deployment
Cloud hosted by Mela Desk or installed on your own server or cPanel hosting
Backups
Backups Scheduled encrypted backups with one-click restore
Mela Desk combines the depth of an enterprise ITSM suite (SLAs, assets, automation, audit trail, single sign-on) with things global tools do not offer: full English, Français, Español, Português, Deutsch and Amharic, Afaan Oromo support among 15 languages, including the Ethiopian calendar, the choice to host it in your own country or on your own server, and one yearly price per plan instead of per-agent fees. Its built-in assistant works without sending data to any external AI service.
Because it delivers what larger service desks offer at a cost and complexity that fit growing organizations. Every plan includes unlimited requesters and tickets, so the price does not grow with your staff. It can be installed on your own infrastructure for data residency and regulatory needs, it is set up in days rather than months, and it is supported by a local team in your time zone and language.
IT departments and service teams of 3 to several hundred agents in banks, government bodies, universities, hospitals, NGOs, manufacturers and growing companies, first in Ethiopia and East Africa, and anywhere organizations need a multilingual service desk they can host themselves.
Laravel (PHP 8.4), React 19 with TypeScript, Inertia.js, Tailwind CSS, MySQL or MariaDB, and Progressive Web App technology for mobile and push notifications.
We have collected here some useful links to help you find out if Mela Desk is good.
Check the traffic stats of Mela Desk on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.
Check the "Domain Rating" of Mela Desk on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of Mela Desk's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.
Check the "Domain Authority" of Mela Desk on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.
The latest comments about Mela Desk on Reddit. This can help you find out how popualr the product is and what people think about it.
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Is Mela Desk good? This is an informative page that will help you find out. Moreover, you can review and discuss Mela Desk here. The primary details have been verified within the last quarter. So they could be considered up to date. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.
