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Labidesk

LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers.

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LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers.

  • Customizable HelpCenter with Articles & FAQ for Self Service;
  • HelpWidget with automatic replies, to reduce the number of incoming requests;
  • Shared Email Inbox/ Ticketing System to properly and in a timely manner work on the customer issues;
  • Canned Responses/ Macros for your Agents;
  • SLA, Department and Agents Roles, and Routing.

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Labidesk Alternatives

The best Labidesk alternatives based on verified products, votes, reviews and other factors.
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  1. Zendesk is a beautiful, lightweight help-desk solution.

  2. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

  3. multi-channel inbox service for collaborative teams

  4. osTicket is a widely-used open source support ticket system.

  5. Online help desk & customer support software built by Wix

  6. Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

  7. Help Scout is a simple, straightforward way to provide excellent support

    paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

  8. JitBit is a web-based help desk and ticketing software solution

    freemium $29.0 / Monthly (Basic plan)

  9. Customer Support Software by Desk.com. Improve your support and deliver awesome customer service. Get one Full-Time Agent seat for Free and try it now!

  10. LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

    freemium $15.0 / Monthly (Ticket)

  11. Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

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This article was published on | Author: | Publisher: SaaSHub
Categories: Customer Service, Help Desk And Ticketing, Customer Support