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Hotels.com

Hotels.com is an online accommodation service that provides an interactive hotel booking experience.

Hotels.com

Hotels.com Reviews and Details

This page is designed to help you find out whether Hotels.com is good and if it is the right choice for you.

Screenshots and images

  • Hotels.com Landing page
    Landing page //
    2018-10-18

Features & Specs

  1. Wide Selection

    Hotels.com offers a vast range of accommodations worldwide, including hotels, resorts, and vacation rentals, providing users with numerous options to choose from.

  2. Loyalty Program

    The Hotels.com Rewards program allows customers to earn a free night for every ten nights booked through the platform, offering significant savings for frequent travelers.

  3. User-Friendly Interface

    The website and mobile app are designed to be intuitive and easy to navigate, making the booking process straightforward and hassle-free.

  4. Price Guarantee

    Hotels.com offers a Price Match Guarantee, meaning if you find the same booking for a lower price on another website, they will match it, ensuring you get the best deal.

  5. Customer Reviews

    The platform includes detailed customer reviews and ratings, which can help users make informed decisions based on the experiences of previous guests.

Badges

Promote Hotels.com. You can add any of these badges on your website.

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Videos

HOTELS.COM REVIEW! DON'T USE HOTELS.COM WEBSITE Before Watching THIS VIDEO! HOTELS.COM

What is the best hotel booking site!? | Expedia vs. Hotels.com vs. Booking.com

๐Ÿ”ด Hotels.com Travel App Review ๐Ÿ”ด

Social recommendations and mentions

We have tracked the following product recommendations or mentions on various public social media platforms and blogs. They can help you see what people think about Hotels.com and what they use it for.
  • Show HN: Add 'unlock' to booking URL to auto-compare the same hotel across sites
    So which domains does this work for? Because it doesn't work with: https://hotels.com/ https://trivago.ca/ https://www.ca.kayak.com/ http://agoda.com/. - Source: Hacker News / 5 months ago
  • AI user interface patterns
    In the wild: "Have a question?" feature on Hotels, "QnaBot" on Amazon. - Source: dev.to / 12 months ago
  • When do you guys book accommodation?
    I use both hotels.com and also booking.com mostly for booking accomodation but its also 100% worth using trivago site to search and see if anywhere else has the same hotel cheaper (This has saved me loads in the past) its not a great site I find for searching hotels in a region, Use hotels and booking for that then use trivago to price comparison it. Source: almost 2 years ago
  • 16 day itinerary for a roadtrip starting in San Francisco and ending in Las Vegas
    To answer a couple of your questions, there are plenty of roadside motels near the National Parks. I usually use hotels.com or google to determine which chains are where and book directly with the hotel. Source: almost 2 years ago
  • Places to Stay for Bachelorette Party
    Search on hotels.com or tripadvisor or other places to find things in your price range. You might have to stay outside of Manhattan, and before you book make sure to research commute times from the potential hotels to the places you want to visit. Source: almost 2 years ago
  • [Help please] Hotel charged us for more than $2000 for no show, what can be done?
    I use hotels.com, because they have 'pay when you get there' hotels, that way Im not charged if I dont show. Source: almost 2 years ago
  • I stayed in the worst hotel in NYC.
    It's $60 a night during peak holiday for a reason. Good hotels in that area are 4 to 6 times that. Looking at the ratings on Expedia and hotels.com, yeah, it's a shit hole. Did you read the reviews before you booked? Source: almost 2 years ago
  • Hotels.com reverted on their decision to use one key?
    I was just trying to show a colleague how bad the new Hotels.com reward program is and I noticed I cannot find the site with the one key anymore. Have they reverted on that decisions? Source: almost 2 years ago
  • Best combos of credit cards - AMEX, Capital One, Chase?
    Things to consider: - fly mainly with Delta (hub, status), travel every other month domestically, once or twice internationally - hotels are mainly booked with Hilton and through hotels.com due to status with hotels for general use - dining out / restaurants pretty frequently. Source: almost 2 years ago
  • Is it better for an older(70yo) person to stay in City Centre or Temple Bar for a vacation?
    I am looking to plan a trip for next year to Dublin for my mother as she has always wanted to visit there. I am just getting a rough budget together and was looking on hotels.com and it lists Temple Bar as an option for location. A quick google search I get this:. Source: almost 2 years ago
  • Xingtai, China?
    I'm hoping to go visit Xingtai where my mother was from. It doesn't seem like a well visited place and the only posts I was able to find that referenced it called it a shithole. I've tried hotels.com and expedia but all the hotels are unavailable or sold out. Does anyone have any experience traveling in Xingtai? Can you provide some tips? Esp how to get hotels? Source: about 2 years ago
  • Laravel or Drupal to build a mini hotels.com from scratch?
    If you had a build a mini hotels.com from scratch and had to choose Drupal or Laravel, which would you choose and why? Source: about 2 years ago
  • Best hotel portal or plan - RIP Hotels.com
    My question now is are there any reason to stay loyal to hotels.com? Is trying to mantain gold mean anything anymore? I never felt my gold discounts or 'perks' were substantial or anything different then anything else was being offered. I was upgraded maybe one or two times the past five years? Source: about 2 years ago
  • I thought Airbnb was bad. Then I booked with VRBO.
    It is ridiculous that they offered $150 in the first place. What makes it worse that it came with so many conditions that it is impossible to get that $150. The requirements were that I need to book with Expedia or Hotels.com or directly with the hotel. If I found accommodation on any other 3rd party website or any of the credit card portals, then they wouldn't reimburse $150. Source: about 2 years ago
  • Hotels.com Account Difficulty - Seeking Advice
    Long-time hotels.com user. Recently, the email server (one associated with my old law school) has been shuttered and I no longer have access to the account. Unfortunately, that it is the email associated with my hotels.com account and I cannot access it to retrieve any two-factor authentication. I've spent a ton of time interacting with the hotels.com folks to (1) try to restore my account or (2) transfer my... Source: about 2 years ago
  • 1st long road trip turns into a cluster.
    My wife and I were driving from Eastern Iowa to Southern Missouri for a funeral. We get to our first charging stop, A ChargePoint DC charger at the Ayerco in Canton, MO. We plug in and the 128Kw shared charger is only charging at 4.7Kw. We called ChargePoint support and they rebooted the unit, which did not help. We sat there, checking the area for other charges and weren't finding any DC chargers within range. We... Source: about 2 years ago
  • Best hotel portal or plan - RIP Hotels.com
    Just checked CapOne portal for comparison. Def does not have same range of accomodation/prices as hotels.com , only mid level and higher ... Do you feel the Citi portal gives you same range/prices as booking.com (which often has sigificant "genius" discount prices" thanks for sharing information, I'm on a tight travel budget !!!! Source: about 2 years ago
  • Best hotel portal or plan - RIP Hotels.com
    I stayed in these before the transition to OneKey, and though the hotels didn't have rewards of their own, I still ended up earning a free night with the hotels.com rewards program (which I just redeemed on another trip at that same pub). Without the hotels.com rewards, none of these offered any rewards on their own except the motel (Red Roof, don't stay in motels enough to be aware of their rewards). So for me,... Source: about 2 years ago
  • Best hotel portal or plan - RIP Hotels.com
    Same: have been with hotels.com for a while and just recently the rewards systems sucks. Source: about 2 years ago
  • Does anyone else find the capital one travel portal to be significantly worse lately?
    For me, I looked at hotels.com first, pick the one I want based on prices, reviews, location, etc, and then once I pick the hotel, I go to different platforms to check their prices. Source: about 2 years ago
  • Does anyone else find the capital one travel portal to be significantly worse lately?
    And Capital One portal's prices are at least somewhat similar to other platforms (I use hotels.com). I do compare prices among Chase portal, Capital One portal, hotel websites, and hotels.com - Chase overprices almost everything for me, while Capital One is somewhat similar to the other 2 platforms. Source: about 2 years ago

Summary of the public mentions of Hotels.com

Public Opinion on Hotels.com

Hotels.com, a prominent player in the online travel and accommodation sector, enjoys a fairly positive reception among users, primarily due to its expansive offerings and the perceived value added by its loyalty and rewards program. Consumers recognize Hotels.com for its extensive range of accommodations, which includes not only traditional hotel bookings but also alternative lodging options such as vacation homes, bed and breakfasts, motels, and apartments. This diversity positions Hotels.com as a versatile choice for varied traveler preferences.

A distinctive feature lauded by many is the One Key Rewards program. This loyalty scheme allows users to accrue points, referred to as OneKeyCash, which can be earned and redeemed across affiliated platforms within the Expedia Group, including Expedia and Vrbo. Such cross-platform integration enhances the program's appeal, providing an incentive for repeat use among frequent travelers. This aspect of Hotels.com is particularly highlighted in the context of business travel, with its cost-effective options making it an attractive choice for professionals managing travel budgets.

Moreover, the availability of a mobile app is seen as an advantage, offering ease of use for trip planning on the go. However, there are mixed reviews concerning the appโ€™s functionality, particularly with U.S. users encountering issues when accessing the app abroad, such as localized versions not displaying prices in dollars or in English. Such technical glitches might deter seamless international use.

Despite its strengths, Hotels.com faces challenges in maintaining user loyalty. Recent discussions suggest that the companyโ€™s transition to the One Key Rewards system hasnโ€™t resonated well with all users, some of whom consider the latest iteration of the rewards program to be inferior to its predecessor. This sentiment is echoed in complaints about the lack of substantial perks associated with Gold status and perceived downgrades in member benefits.

In recent critiques by travel experts such as Frommerโ€™s, Hotels.com has seen a decline in its standings among top booking sites, being displaced by emerging competitors in the space. Such shakeups may point toward a need for revitalization in their offerings or an adaptation strategy to align with evolving consumer expectations.

While Hotels.com remains a robust option for online hotel booking, market comparisons indicate that savvy travelers frequently use it alongside price comparison tools like trivago and KAYAK to ensure competitive pricing. This suggests a potential area of improvement where Hotels.com might bolster its competitive edge.

In conclusion, while Hotels.com holds a respected position in the competitive landscape of travel and tourism booking platforms, ongoing user feedback indicates room for enhancing their rewards program and app functionality to better meet the needs of a global customer base. As travel technology and consumer expectations evolve, Hotels.com will need to continually innovate and address user concerns to sustain its market standing.

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