Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
There are millions of professionals in the US: accountants, lawyers, doctors. Professionals still use phone and email to reach their customers. These methods are not effective. No one takes phone calls; email goes to spam.
Our solution? WikiPro. WikiPro is an all-in-one business to customer communication platform. Professionals can use a web browser or mobile app to send instant messages to customers anywhere, anytime.
WikiPro simplifies your business communication, providing e-signatures and user-friendly interfaces to approve contracts immediately and securely. Features such as instant chat, file sharing and e-signatures, customized notifications and automated reminders to improve workflow and respond to your client’s questions instantly. Your team gets powerful shared inboxes to message from mobile apps and their web browser.
WikiPro can text enable your existing business landline. Your clients don’t need to install WikiPro Mobile App to contact you. They can send standard text messaging or SMS to your office number, providing flexibility for clients who aren’t tech-savvy, perfect for professionals such as accountants, lawyers, physicians, marketers and freelancers.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
As an accountant and WikiPro user, it saves me a lot of time in communicating with my clients. It is so easy to get a signature signed and get tax filing done. I can send text message, instant message and get response from clients in seconds. Highly recommended to any professionals.
Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Heymarket - The professional way to text message. Your customers are mobile. Heymarket helps you manage those relationships from your smartphone.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Text Groove - Text enable your existing business landline, VoIP, or toll free phone number and connect with your customers in a whole new way. Try Text Groove for free.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Respond Flow - The Mailchimp of SMS