Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Wave Financial seems to be a lot more popular than Zoho Desk. While we know about 42 links to Wave Financial, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
If you need CC processing for yourself, go to waveapps.com and go create an account. Source: 10 months ago
I use waveapps.com. It's free and keeps track of everything all in one spot. You can even accept credit cards through them. Source: 12 months ago
You know that Quicken comes from the same company as Quickbooks, right? Personally I would go back to a #2 and ledger paper before I give Intuit another nickel. Quicken For Small Business looks inexpensive at the moment, but it is also SaaS and they will still have you by the short hairs just like they do now. Take a look at waveapps.com . It's free for the basic accounting software. Source: 12 months ago
You can dig for my other post if you want, short story is that I was tricked into upgrading from QB Desktop 2019 to 2022 because "2019 will stop working". I was not told QBD 2022 was subscription based. They hit me up 30 days before end of subscription and jacked my annual fee from $220 to $549. After 15 years I'm done with this. Solo Freelancer. Don't need to pay for something that I don't use all the features.... Source: about 1 year ago
Wave does all of this. I only use the invoicing product, but I know they also offer bookkeeping and even payroll services. Source: about 1 year ago
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