Software Alternatives, Accelerators & Startups

Zoho Desk VS Wanderlog

Compare Zoho Desk VS Wanderlog and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Wanderlog logo Wanderlog

Collaborative travel planner with combined itinerary and map
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Wanderlog Landing page
    Landing page //
    2023-06-11

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Wanderlog

Pricing URL
-
$ Details
-
Platforms
-

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Wanderlog features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Wanderlog videos

No Wanderlog videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Zoho Desk and Wanderlog)
Customer Support
100 100%
0% 0
Travel
0 0%
100% 100
Help Desk
100 100%
0% 0
Travel Tools
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Wanderlog. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Wanderlog

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Wanderlog Reviews

8 Best Roadtrippers Alternatives for Efficient Trip Planning in 2023
Wanderlog stands out for its ease and adaptability, catering to a wide range of travel types and locations. From road trips to vacations, Wanderlog provides an all-in-one solution to make travel planning easy and pleasant.
12 Best Travel TRIP PLANNER APPs To Have in 2023
Plus, there’s a fun social component: collaborate with friends on itineraries, write your own travel guide, and blog about past trips. Wanderlog is available on the web and on your smartphone, so you can seamlessly plan while at home and on-the-go.
The 8 Best Alternatives to Google Travel Trip Summaries
A free version of Wanderlog is available for desktop and mobile via the Apple Store for iOS and the Google Play Store for Android. This free version has most of the features mentioned above. Some paid-for options are available via Wanderlog Pro if you want access to a few additional features.These extra features include access to your itineraries and maps when offline, road...
Source: wanderlog.com

Social recommendations and mentions

Based on our record, Wanderlog seems to be a lot more popular than Zoho Desk. While we know about 21 links to Wanderlog, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Wanderlog mentions (21)

  • Show HN: I built a web app to open source travel itineraries
    Wanderlog is also really good for this type of thing: https://wanderlog.com/. I'm a pretty active user of it, but TripGeeks also looks cool. - Source: Hacker News / 3 months ago
  • Can I get some opinions on my Paris Itinerary? I have attached pictures below that goes over my itinerary for 5 days in Paris. It is my first time. Please let me know if I am missing something that I should add or if I should change up a couple things.
    Whoa, they also have a Chrome extension for collecting information during the planning process: https://wanderlog.com. Source: 6 months ago
  • Best travel itinerary schedule websites
    I know this post is over a week old now, but I really like wanderlog.com. Source: over 1 year ago
  • Looking for a great travel planning app
    I used Wanderlog which can suggest you popular locations in a city, if you pay for it you can optimize your itinerary for a day. It has some budgeting capabilities, but it won't suggest you accommodations, flights or transit from a city to another though. Source: over 1 year ago
  • Welcome to r/wanderlog!
    Hey there! I'm Peter -- one of the twin-brother founders of Wanderlog and a member of the team of 8 working on it. We're creating an unofficial subreddit so that folks can share itineraries, ask for suggestions, and ask questions and make suggestions around using Wanderlog (https://wanderlog.com). I realize it'll be pretty quiet in her starting out, but if anyone on Reddit's already using Wanderlog, feel free to... Source: almost 2 years ago
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What are some alternatives?

When comparing Zoho Desk and Wanderlog, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Sygic Travel Maps - Itinerary planner for independent travelers

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Roadtrippers - The ultimate road trip planner to help you discover extraordinary places, book hotels, and share itineraries all from the map.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

TripIt - TripIt is a travel app that creates a master itinerary to organize all of your plans for your vacation or work trip in one spot.