Zoho Desk VS UserGuiding
Compare Zoho Desk VS UserGuiding and see what are their differences
Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention.
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Zoho Desk
Freshdesk
Zendesk
LiveAgent
Salesforce Service Cloud
HelpScout
Front
Intercom
UserGuiding
Appcues
Usetiful
Userlane
WalkMe
Userpilot
Stonly
Product Fruits
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
Most users struggle to see the full value of a product within the first 14 days (if ever).
That's why we built UserGuiding, a no-code user onboarding platform that helps increase adoption and reduce churn using interactive walkthroughs. Guide your users and display help articles they can read without ever leaving your app.
The best part? You can do it all without breaking the bank and with zero technical expertise, thanks to our drag-and-drop interface. Try UserGuiding today to get your user onboarding up and running in minutes, literally: https://userguiding.com/
Zoho Desk UserGuidingWhat I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, UserGuiding should be more popular than Zoho Desk. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk β Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
I do some work with https://userguiding.com/ and I find them to be a good compromise between features and pricing. It's one of the more affordable user onboarding platforms out there but comes in packed with functionalities, and it looks nice, too. Source: over 2 years ago
Use user guides to onboard customers flawlessly (https://userguiding.com/). Source: about 3 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Appcues - Improve user onboarding, feature activation & more β no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Usetiful - Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.