Zoho Desk VS Twist
Compare Zoho Desk VS Twist and see what are their differences
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Zoho Desk
Freshdesk
Zendesk
LiveAgent
Salesforce Service Cloud
HelpScout
Front
Intercom
Twist
Slack
Mattermost
Flock
Trello
MirrorFly
Telegram
Threads
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
Zoho Desk TwistNo features have been listed yet.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Twist seems to be a lot more popular than Zoho Desk. While we know about 21 links to Twist, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk β Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Twist.com β An asynchronous-friendly team communication app where conversations stay organized and on-topic. Free and Unlimited plans are available. Discounts are provided for eligible teams. - Source: dev.to / 4 months ago
Doist Inc. With Twist (https://twist.com). A sane replacement for slack that focus on making your life easier, and get actual job done by levering the concept of "threads" s first-class citizen that bridge the gap between instant chat where direct communication is needed and task manager where you need to declare a discussion to be open or closed. They side with the "Deep Work" philoshopy, and encourage (written)... - Source: Hacker News / 7 months ago
I Use a system like Twist for internal communication that encourages thoughtful responses, allows you to search through it later to get to how decisions were arrived at, and doesn't distract you all day like slack does. Source: 11 months ago
This may not be tenable depending on the size of your company, but back when my company was small we dumped Slack for Twist and I will literally never look back. I'll let you read Twist's website for their philosophy on workplace communication, but the main points relevant to you are:. Source: about 1 year ago
If I have several tracks for a client I use Twist (https://twist.com). I have one channel per client and one thread for each track in their channel. Very easy to work on several projects. The inbox features enable to easily check update/new messages. Source: about 1 year ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Slack - A messaging app for teams who see through the Earth!
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Mattermost - Mattermost is an open source alternative to Slack.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Flock - A faster way for your team to communicate