Software Alternatives & Reviews

Zoho Desk VS Snov.io

Compare Zoho Desk VS Snov.io and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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Snov.io logo Snov.io

More leads. More sales. More revenue.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Snov.io Landing page
    Landing page //
    2023-03-21

Snov.io is everything you need to grow your business! With its award-winning tools for lead generation, email verification, automated email outreach, email warm-up, and customer management, you can automate and accelerate your sales at scale!

With over 2M users all over the world, Snov.io is here to exceed your expectations. Over a dozen lead search options, unlimited email campaigns, unlimited follow-ups and helpful customer care are here to take your sales to the next level. Enjoy unrestricted growth no other tool can offer. Join Snov.io to supercharge your sales and turn more leads into loyal customers.

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Snov.io features and specs

  • Email Finder: Find any email. Anywhere.
  • Email Verifier: Check email addresses and reduce your bounce rate.
  • Email Warm-up: Say goodbye to spam. Warm up your email and always land in the Inbox.
  • Email Drip Campaigns: Create personalized campaigns with automatic follow-ups to sell, onboard, nurture, and build long-term customer relationships.
  • Sales CRM: A free sales CRM ecosystem that promotes your business growth, not stifles it.
  • Technology Checker: Discover the technology stack behind your prospective clients
  • LI Prospect Finder: Find emails from LinkedIn, Google, Yelp, Twitter and company websites. Always pre-verified.
  • Email Tracker: Track email opens and link clicks right in your Gmail.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Snov.io videos

Welcome to Snov.io

More videos:

  • Demo - Snovio Academy: From Lead Generation to Closing Deals

Category Popularity

0-100% (relative to Zoho Desk and Snov.io)
Help Desk
100 100%
0% 0
Lead Generation
0 0%
100% 100
Customer Support
100 100%
0% 0
Email Marketing
0 0%
100% 100

Questions and Answers

As answered by people managing Zoho Desk and Snov.io.

Who are some of the biggest customers of your product?

Snov.io's answer:

Google, Salesforce, Dropbox, Canva, Sendpulse, Docusign, Zendesk.

What's the story behind your product?

Snov.io's answer:

In the last 6 years, Snov.io has grown from a small tool with a handful of people on the team into a multifunctional sales solution with more than 2,000,000 users, offering over a dozen tools and Chrome extensions.

How would you describe your primary audience?

Snov.io's answer:

We are Snov.io, a thriving all-in-one sales platform that helps sales reps, SDRs, BDRs, marketing specialists, recruiters, event organizers, and startup CEOs to grow their business.

User comments

Share your experience with using Zoho Desk and Snov.io. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Snov.io

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Snov.io Reviews

Top 15 Lead Generation Companies & Agencies Worth Checking Out In 2023
How do I generate more B2B leads? To generate more B2B leads, start by defining your target audience and creating buyer personas to understand their needs. Optimize your website with clear calls-to-action (CTAs) and create valuable content, such as blog posts, videos, and whitepapers, and share it across various platforms. Utilize social media and email campaigns to interact...
Source: snov.io

Social recommendations and mentions

Based on our record, Snov.io seems to be a lot more popular than Zoho Desk. While we know about 28 links to Snov.io, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Snov.io mentions (28)

  • Email marketing Newbie looking for advice
    Presently looking at Apollo.io and Seamless.ai for lead generation (booked meetings), Email marketing with buzzbuilder or snov.io, Mailbox service with tons of different mailbox companies. Source: 6 months ago
  • How to start email marketing alone? (beginner wanting to learn)
    Once the leads list is ready then setup email campaigns using hubspot.com , instantly.ai or snov.io (if you're just starting with low budget). Source: 11 months ago
  • Snovio for Sales Automation
    Is a revolutionary new online platform that makes it easy for businesses to connect with top LinkedIn professionals. With a simple yet powerful interface, Sales automation & acceleration at scale | Snov.io makes it easy to find and connect with the right LinkedIn professionals for your business. In addition, Sales automation & acceleration at scale | Snov.io offers a variety of features that make connecting with... Source: 11 months ago
  • Help with setting up EIM mail
    Hi, I am trying to connect my EIM mail to an email sending tool (snov.io) and I need to setup my account but keep getting an error. I have tried using TLS and rechecked my credentials 1000 times, the incoming mail server is working but the outgoing smtp gives me this error every time. Any help? Source: about 1 year ago
  • [For hire] Multi-tasked remote professional
    Hello, I'm a multi-skilled remote professional with experience in various tasks. A tech-savvy problem solver that you can rely on. Enthusiastic individual with superior skills in both team-based and independent capacities. I have a high level of competence in data entry, lead generation, social media management, LinkedIn optimization, scheduling social media content, content creation, email marketing, graphic... Source: about 1 year ago
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What are some alternatives?

When comparing Zoho Desk and Snov.io, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Hunter - Find all the email addresses related to a domain

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Apollo.io - Apollo’s predictive prospecting, sales engagement, and actionable analytics help the teams to reach its full revenue potential.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ZoomInfo - ZoomInfo is a B2B database providing detailed business information on people and companies.