SimpleTexting VS Freshdesk

SimpleTexting Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

SimpleTexting mentions (3)

• Feeling so lost in my business

  Sorry. I have a solution. And it's free. But it need a hard work. Go to Google maps. And search for specific niche let's say House cleaning service in new york. And start looking at all results and if they don't have a website call them and offer your service. You can invest also in automatic system like https://simpletexting.com and collect all results phone number and send bulk sms with your service link. I hope... Source: about 1 year ago

• Text Messaging

  Better is to find a business texting solution. For example Avochato has Slack integration. A quick google for "Business Texting" finds a lot of options, like SimpleTexting, or TextUs. Or if you are just doing mass notifications, there are options for that specifically as well. Source: about 2 years ago

• The Future Of Virtual Reality

  Again, see here, the introduction of a smartphone to the market started in 1994. IBM released their first smartphone, according to simpletexting.com, a devastating 77% of all adult Americans. The approximate population of American adults is 209,128,094 according to infoplease.com, and 77% of that is 161,068,232 adults that have a smartphone, imagine that, it is only the adults, teens around 13 to 17 has a 95% that... Source: about 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago