Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Segro App seems to be a lot more popular than Zoho Desk. While we know about 12 links to Segro App, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Be proud of the steps you took and get energy of the path you dare to take. More info on the app: https://segro.app. - Source: Hacker News / over 2 years ago
- Link to the app landing page: https://segro.app/. Source: over 2 years ago
- More in the story behind the app to see calendar insights: https://segro.app/articles/the-story-behind-segro-the-app-for-time-usage-insights-from-your-calendar. - Source: Hacker News / over 2 years ago
I have created an app where I schedule a lot in advance and my life never flourished like this before. Planning & reflection is very important, but the ability to adapt aswel. Source: over 2 years ago
Note: I used https://segro.app to get a summary of my habits. It is really easy and just takes seconds to get an overview of my habits. Source: over 2 years ago
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