Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Cushion should be more popular than Zoho Desk. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
I used Cushion for this and I can’t recommend it enough. It does exactly what you’re describing without the need to build out a system in another project management software and it’s designed for freelancers out of the box. It also has built in invoicing and income projections for the year which I found indispensable for just…making sure I made enough money. It does cost money (I want to say $119 a year?) but for... Source: 12 months ago
Have you tried a service like https://cushionapp.com/? Source: about 1 year ago
I have created several shortcuts for logging time and creating timers for my time tracker of choice, Cushion. Source: about 2 years ago
Cushionapp.com has great timelines and charts. Source: over 2 years ago
I’ve previously tried Harvest and found that it was just quite heavily geared towards teams (whereas I’m just one person). I’ve also tried Cushion (cushionapp.com), which does seem great and do most of what I want, but doesn’t integrate with Xero (thought it says it does - the integration doesn’t work). Source: over 2 years ago
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