Zoho Desk Reviews

1. Neha

   | Helpdesk Manager at Tagio | almost 4 years ago
   Excellent Ticketing software with clean interface

   What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

   🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk

   👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable

   👎 Cons:    Need more image manipulation feature
2. Kassy

   | CXO at Filter Publications | about 4 years ago
   April 2020 Inexpensive Customer Service Software

   Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

   🏁 Competitors: Zendesk, Salesforce Service Cloud

   👍 Pros:    Easy user interface|Great customer support|Highly customizable

   👎 Cons:    Few features are in beta
3. Vincy Dahiya

   | Co-Founder at SMBCon | about 4 years ago
   Vincy Dahiya

   Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

   🏁 Competitors: Zendesk

   👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

Rancher Reviews

Zoho Desk mentions (1)

• Free for dev - list of software (SaaS, PaaS, IaaS, etc.)

  Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago

Rancher mentions (24)

• Terraform code for kubernetes on vsphere?

  I don't know in which extend you plan to use Kubernetes in the future, but if it is aimed to become several huge production clusters, you should looks into Apps like Rancher: https://rancher.com. Source: almost 2 years ago

• I want to provide some free support for community, how should I start?

  But I think once you have a good understanding of K8S internal (components, how thing work underlying, etc.), you can use some tool to help you provision / maintain k8s cluster easier (look for https://rancher.com/ and alternatives). Source: almost 2 years ago

• Don't Use Kubernetes, Yet

  A few years, I would have said no. Now, I'm cautiously optimistic about it. Personally, I think that you can use something like Rancher (https://rancher.com/) or Portainer (https://www.portainer.io/) for easier management and/or dashboard functionality, to make the learning curve a bit more approachable. For example, you can create a deployment through the UI by following a wizard that also offers you... - Source: Hacker News / almost 2 years ago

• Building an Internal Kubernetes Platform

  Alternatively, it is also possible to use a multi-cloud or hybrid-cloud approach, which combines several cloud providers or even public and private clouds. Special tools such as Rancher and OpenShift can be very useful to run this type of system. - Source: dev.to / almost 2 years ago

• Five Dex Alternatives for Kubernetes Authentication

  Rancher provides a Rancher authentication proxy that allows user authentication from a central location. With this proxy, you can set the credential for authenticating users that want to access your Kubernetes clusters. You can create, view, update, or delete users through Rancher’s UI and API. - Source: dev.to / almost 2 years ago