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Zoho Desk VS Pluralsight

Compare Zoho Desk VS Pluralsight and see what are their differences

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Zendesk is a beautiful, lightweight help-desk solution. featured
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Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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Pluralsight logo Pluralsight

Pluralsight is a learning management system (LMS) that helps aspiring tech professionals learn the basics of the trade and lets established professionals expand their skill sets.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Pluralsight Landing page
    Landing page //
    2023-09-12

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Pluralsight features and specs

No features have been listed yet.

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Pluralsight videos

+ Add

Pluralsight Review 2020

More videos:

  • Review - PluralSight Review Guide For I.T. Certifications
  • Review - Pluralsight Review - Learn Tech Skills Online

Category Popularity

0-100% (relative to Zoho Desk and Pluralsight)

Zoho Desk

Pluralsight

Customer Support
100 100%
Customer Support
0% 0
Online Learning
0 0%
Online Learning
100% 100
Help Desk
100 100%
Help Desk
0% 0
Education
0 0%
Education
100% 100

User comments

Share your experience with using Zoho Desk and Pluralsight. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Pluralsight

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Source: surveysparrow.com
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.
Source: www.techradar.com

Pluralsight Reviews

10 Best Codecademy Alternatives in 2022
In our opinion, we think Pluralsight is the better platform for a number of reasons. For starters, Pluralsight has over 7000 video-based courses. Codecademy has around 1800 interactive lessons with some videos. Because of its vast library, you're likely to find more courses you can take on Pluralsight. And because they're a subscription service, there's no extra cost.
Source: realtoughcandy.com
Sites Like Codecademy: 6 Best Codecademy Alternatives
Pluralsight’s courses are created by leading industry experts and partners. The entire content is produced in-house, ensuring top-notch quality and consistency across different skill paths.
Source: mikkegoes.com
Best sites & Alternatives to Udemy (2020)
PluralSight is a technology learning platform that helps you build the skills with 7,000+ courses, as per your requirements. The courses cover a wide range of industries including data professional, IT administration, manufacturing and design, architecture and construction, business professional, a software professional, and creative professional.
Source: coderseye.com
Udemy Alternatives: 10 Best Online Learning Sites Like Udemy
If you are looking for some professional assistance to improve your computer related skills, we advise you to join classes at Pluralsight. Even with the monthly subscription, users are able to access complete library for desired resources, materials, and courses. You can take as many courses with your one-time subscription whether it is for one month or one year. As their...
Source: filmora.wondershare.com

Social recommendations and mentions

Based on our record, Pluralsight seems to be a lot more popular than Zoho Desk. While we know about 37 links to Pluralsight, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Pluralsight mentions (37)

  • Best learning subscriptions for ~350 USD per year?
    I can only think of coursera plus and pluralsight.com in that price range. Source: about 1 year ago
  • What’s the startup environment like in Irvine or OC?
    Hired.com is based there, same as pluralsight.com - I think sendemail (or some email company with 'send' is there). Hireahelper.com, https://portfolium.com/ and tons others. Source: about 1 year ago
  • VMware vSphere begginer
    Go to pluralsight.com if you can and get a membership. There are videos there that can help get you started. Source: over 1 year ago
  • How to download pluralsight.com videos.
    Pluralsight.com can provide us with news, standings, clubs, shows and videos. However, we may find it is hard for us to play pluralsight.com videos offline as we cannot download pluralsight.com videos, let alone to play them on portable devices like iPhone, Xbox and more. How can we successfully download and play pluralsight.com videos without trouble? The following article will show an easy way to download videos... Source: over 1 year ago
  • advice needed
    I went back to get my second bachelors in computer science at FIU (I already have a masters in Information Systems). Honestly, I found little to no value in the college courses and decided to stop half way through the program with a 4.0 gpa. Everything is available online (and for the most part free). I recommend you check out edx.org if you want a college like structured learning format. For a paid... Source: over 1 year ago
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What are some alternatives?

When comparing Zoho Desk and Pluralsight, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Udemy - Online Courses - Learn Anything, On Your Schedule

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Geocities Site Builder - Share your abomination with the world

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Coursera - Build skills with courses, certificates, and degrees online from world-class universities and companies

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